Billing
Customer would like a refund check mailed. What bpem would you create to issue the refund?
FI50
What is the name of PHI's parent company?
Exelon
What form of automatic payment would you offer a customer who is paperless and enrolled in My Account?
Auto Pay
Can a BP who has been disconnected for non payment report an accident pole complaint?
Yes
What is the Control Zone for MD?
Bay
What is the name of the program you would offer a customer who wants their bill to be the same amount every month?
Budget Billing
What is the name of the county where we service gas customers?
New Castle County
How much is the fee to process a payment over the phone with an agent?
2.25
What type of trouble order would you create for a wire that is hanging low but not reachable?
Check Wire from Misc
DE residential BP has broken 1 IP within the past 12 months, what IP type would they qualify for?
IP 2
Customer has NEM in the alerts box of his account. What does this mean?
Solar Panels/Net Energy Metering
What is the name of the chemical added to natural gas to give it the smell of rotten eggs?
Mercaptan
What state doesn't charge late fees?
NJ
BP call reporting they have flickering lights, are you able to offer a call back when the work is complete?
NO
The service entrance cable is the responsibility of PHI or the customer?
The customer
What is the name of the system we use to obtain an on demand meter reading?
UIQ
What is the name of the regulatory body for the state of New Jersey?
BPU
Can a no checks accepted BP use Paymentus?
Yes
BP called to report a wire is hanging low and reachable, What type of order would you create?
Wire Down
What is the 3 digit phone number we could provide a BP looking for energy assistance information?
211
BP shows Deferred Payment Settlement on their bill, what does this mean?
They broke their IP
What is the name of the regulatory body for the states of DE and MD?
PSC
BPs can split payments in paymentus by up to how many account?
7
BP called to report tree branches are growing close to the power lines, what type of order would you create?
Tree Trim
What is the name of the organization that manages the electric grid and calls emergency Peak Energy Savings Days?
PJM