Billing
Customer would like a refund check mailed. What bpem would you create to issue the refund?
FI50
What CM tab will provide a history of the customer's dunning activity?
Collections Overview
What form of automatic payment would you offer a customer who is paperless and enrolled in My Account?
Auto Pay
Can a BP who has been disconnected for non payment report an accident pole complaint?
Yes
What is the Control Zone for MD?
Bay
What is the name of the program you would offer a customer who wants their bill to be the same amount every month?
Budget Billing
The date after which we can no longer guarantee service, is how many days after the issue date of a disconnect notice?
15
How much is the fee to process a payment over the phone with an agent?
2.25
What type of trouble order would you create for a wire that is hanging low but not reachable?
Check Wire from Misc
DE residential BP has broken 1 IP within the past 12 months, what IP type would they qualify for?
IP 2
What is the name of the program you would offer a customer if they wanted their bill to be due on the 5th of each month every month?
Extended Due Date
What is the minimum payment percentage required for automatic cancellation of a non pay disconnect service order?
75%
What state doesn't charge late fees?
NJ
BP call reporting they have flickering lights, are you able to offer a call back when the work is complete?
NO
The service entrance cable is the responsibility of PHI or the customer?
The customer
What is the name of the system we use to obtain an on demand meter reading?
UIQ
When a NJ customer is disconnected for non payment then makes a payment to restore service, how long do we have to restore their power?
12 hours
Can a no checks accepted BP use Paymentus?
Yes
BP called to report a wire is hanging low and reachable, What type of order would you create?
Wire Down
What is the phone number we would provide a customer if they were looking to dig a swimming pool and needed the underground lines marked?
811
BP shows Deferred Payment Settlement on their bill, what does this mean?
They broke their IP
I DE residential customer has 3 broken IPs in the past 12 months, what IP type would they qualify for?
They would not qualify for an IP
BPs can split payments in paymentus by up to how many account?
7
BP called to report tree branches are growing close to the power lines, what type of order would you create?
Tree Trim
What is the name of the organization that manages the electric grid and calls emergency Peak Energy Savings Days?
PJM