Claims
What kind of claim gets filed for a transaction where the client provided the info to the merchant but there was an issue with the product or service?
What is a billing dispute
What is is any action performed by an individual or entity to willfully deceive an individual or entity in an attempt to inflict monetary loss against the client(s)?
What is a Scam
This method is the first and most secure authentication token?
What is AVS
This option allows you to replace the debit card under account maintenance?
What is Lost/Stolen
This is the TCode for ACH?
What is 3004
What kind of claim gets filed when a transaction happens without the client knowledge?
What is a fraud claim
A client is unaware that a transaction is happening on their account, it is done without knowledge or permission?
What is Fraud
This token allows the client to authenticate with username and password token?
What is Digital ID
This option allows you to reissue the existing pin for the client on the account?
What is Reissue existing pin
What is the TCode for Debit Card Transactions?
What is 3024/3025
What kind of claim gets filed when the fraud transaction gets declined?
What is no claim
The client initiated activity where there is a discrepancy in the amount or frequency of the merchant's charges to their account(s), including a discrepancy involving quality or non-receipt of good or services?
What is a Billing Dispute
This token allows the client to verify with a 6 digit code?
What is OTAC
This option allows you to reissue a card not received request from the client
What is Card not Received
Use after verifying activity valid with the client. This step will add the DR automatically?
What is Activity Valid - Add DR
When a client reports a pay day loan transaction using routing and account number, what claim is filed?
What is ACH Claim
Client did not make/authorize the transaction or give permission to make the transaction?
What is Fraud
This token allows you to call the number associated with the account?
What is OBC or Outbound Call
This option allows you to replace a debit card that has been Captured by the ATM?
What is Captured by ATM
We use this when activity is valid and the majority card/term type is Fallback. Place exclusionary tier as appropriate before dispositioning alert.
Activity Valid - Fallback
What claim is needed if a client makes an ATM deposit but does not see it AT ALL on their account?
What is ATM Deposit Manual Claim
What two forms are REQUIRED when a client is scammed using their debit card?
What is Scam tracker and potential fraud TRMS
What is LexisNexis One Time Passcode with Confirmation Key, OTAC, digital ID, obc or AVS
This option allows you to link a debit card from the old account to the new account?
What is General Maintenance?
We use this when the client has a data compromise, but no fraud has occurred on the card.
Compromise-Transactions valid-reissue card