Capital One Competency
Associate Competencies
Sr. Associate Competencies
Partners
Rhymes with MAC
100

Demonstrates proficiency in the knowledge, skills, and insight required in one’s role

What is Job Specific

100

Understands the significance of customer facing impacts and maintains a customer focus in project planning and execution

What is Customer Focus

100

 Elevates the team through formal or informal coaching/training

What is Teamwork

100

I am responsible for site assessment, site readiness setting the ATM into place, plugging in the ATM and wireless router, ensuring ADA is compliant

What is the Rigger

100

Messaging app for teams

What is Slack

200

Generates and drives practical solutions that solve existing issues and prevent future problems

What is Problem Solving

200

Takes action on coaching and is open to feedback

What is Lives the Vaules

200

Maps out the required phases/steps of a problem solution

What is Problem Solving

200

I am responsible for determining the cash vendor, running the cash forecast, obtaining approval from the cash vendor on the replenishment schedule, providing an intake to add to the cash ordering system and making any changes to frequency, load or servicing

What is the Cash Strategy Team

200

OEMs need to be able to perform this function in order to access parts of the ATM

What is Rack Out

300

 Delivers appropriate, direct and straightforward information

What is Communication

300

Manages change in a professional manner

What is Judgement
300

Anticipates up and downstream value chain impacts from local process changes

What is Customer Focus

300

I am responsible for intake process, ensuring accurate data, allocating hardware, ordering hardware and maintaining inventory to meet the forecast demand

What is Hardware Strategy and Delivery

300

Cash Vendors have to do this to the cash the night before in order for it to be available on the route

What is Pack

400

Focuses on what matters and readily owns decisions

What is Results Focus

400

Focuses on successful project implementation and all the task related to ensuring project success

What is Results Focus



400

Able to balance competing priorities aligned with the ATM deployment team’s shifting operational goals

What is Judgement

400

I am responsible for monitoring ATM status and performance

What is the Miners

400

If our surrounds has one of these, it will need to be replaced

What is Crack

500

Places team goals above one’s own goals

What is Teamwork
500

Identify gaps in the process

What is Job Specific Skills

500

Abiltity to execute across multiple lanes with a standard of quality

What is Results Focus

500

I work directly with customers

What is Branch

500

Win 10 upgrade will provide security so that our ATM does undergo one of these

What is Hack

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