lead management
This is the expectation when receiving a lead to ensue we are the first to respond
What is speed the lead
this is the route we take after discovery to ensure we are showing a prospect the right product
what is the tour path
this is the expectation prior to going out on a sales call
what is planning?
the place where you enter information about a lead
What is CRM
this tool is used to initiate conversation with our residents in EL and LG
What is Story Time
this is the goal when receiving a phone call from a prospective resident or family member
what is a tour
this is a term we use to ensure the tour appeals to the prospective resident based on their needs
What is cue the deer
This is the thinking when planning number of outreach calls
What is Quality versus Quantity
a newer application to better view statistic about sales
What is Qlik
this is considered a short term stay
what is a respite
this is the expectation for new leads to turn into tours
what is 40 percent
this is the room we show to a prospect when giving a tour
what is the model?
These are the professionals in the hospital who make the decisions on where on patients go after their stay
Who are the discharge planners
the application that should be looked at frequently to access our percent to goal for the month and quarter
What is the incentivizer
This describes the template of how the activity calendar is created
What are the eight dimensions of engagement
this is the expectation of tours to move in ratio
what is 20 percent
these three items should always be in a model room
what is alarm clock with correct time, minimum of one lamp, decorative bedding
These are the professionals who help people find a new home and get paid a commission from us if their client is placed
What is a realtor
this information is found in CRM and reminds us about Atria's services versus the competitor
Each Culinary director has a special one
What is the signature item
this is the expectation of finishing a phone call or tour with a prospective resident
what is a solid next step
this is a minimum expectation that all staff should have on
what is a name badge ?
These are the people who assist families in crisis and are often social workers
What is a geriatric care manager?
This information is used for prospects and professionals to let them know of the success of our residents
this service is an expectation of all staff for all residents, guests, professionals
What is customer Service