Communications
The Claims Communications team supports:
A. Claims Directors & above
B. Anyone who asks
C. Claims leaders & above
D. John Murphy & his DRG
Name two of the vehicle-level coverages that can't be added during a binding restriction?
Physical Damage (includes lowering the deductible)
On-Hook
Roadside Assistance
Rental Reimbursement
Trailer Interchange
What two states do not permit mid-term violation removal?
New York and Washington
What effective date is POP applied to a policy if they send proof in after it’s been removed?
Inception
The song “Thriller” was introduced as a long music video film. This man was the singer.
Michael Jackson.
What are the four reasons why we would add a UDR surcharge?
a. License number unknown/unavailable
b. Temporary driving permit
c. Unlicensed driver
d. Blocked MVR
Can we reinstate a policy that has restricted coverages?
No, we can't (see suggested scripting).
How old does a violation have to be before we can remove it from the policy?
The violation must have aged over 35 months (36 in NJ).
When validating POP proof, what has to match?
The Named Insured (see exceptions), on an acceptable document.
This channel is all cartoons.
The Cartoon Network.
What effective date is used when removing UDR for incorrect driver info?
Remove the UDR effective the same date it was added.
What do we advise the caller when we cannot add a requested coverage due to a binding restriction?
Advise caller requested coverage cannot be added at this time due to weather restriction. Restricted coverage(s) will be added to policy effective one day after restriction is lifted.
How many violations can a driver have before the risk becomes unacceptable (at new business)?
No more than twelve accidents/violations.
AI was added effective 8/12. How would you add a vehicle effective 8/10?
Process as a backdate endorsement in Prorater.
How many strikes and balls do you get in baseball?
3 strikes and 4 balls.
What do we need in order to remove a UDR added due to a temporary License/unlicensed driver/no valid US DLN?
The UDR will remain on the driver until he/she has a valid US MVR with at least 12 months experience.
The customer purchased a vehicle two weeks ago, and there is binding restrictions in their state. Can you add to the policy?
Yes, if vehicle is being added within 30 days of purchase date.
Yes, if the acc/violation will age within 7 days of the call.
An LCD resulted in a $300 premium increase. The NI is calling to change their phone number. What two things do you need to complete?
Document Honor Coverage note.
This person had 9 dunks in one basketball game.
LeBron James.
What is the MVR status code that would prompt a UDR?
No-hit status code
How do we address a policy with multiple garaging locations when weather binding restrictions are in place?
Physical Damage restriction will only apply to vehicles garaged in restricted counties.
If you swerve to avoid hitting a animal in the road, and you hit another vehicle or object, is it considered AAF or NAF?
AAF
Document a Standard Note.
This play features the Sugar Plum fairy.
The Nutcracker.