ATS Culture & Crew
This agent once got kudos for taking 19 calls in one shift.
Who is Rohith?
This tool is used to view bandwidth utilization and interface errors.
What is SolarWinds?
What should always be included in a ticket before dispatching a tech?
What is the POC name and number?
This assigns IP addresses to devices automatically.
What is DHCP?
When should a tech be dispatched?
What is after ATS has done troubleshooting and confirmed the issue needs onsite support?
This ATS member has visited the most countries.
Who is Isaac?
The tool used to SSH into devices and save login sessions.
What is Putty or MobaXterm?
This command shows interface counters on a Cisco switch.
What is show interfaces counters?
This term refers to isolating traffic in a LAN.
What is a VLAN?
If dispatch changes a tech’s ETA, what should happen?
What is update the ATS ticket?
The style of pizza is ATS ordering.
What is NY style?
This command shows PoE wattage usage on a Cisco switch.
What is show power inline?
This command commonly used on a router to find the switch that a MAC is ARPing on
show l2vpn forwarding bridge-domain mac-address location 0/0/CPU0 | i *mac*
This translates private IPs to public IPs.
What is NAT?
What’s the purpose of the tech noting who they spoke with?
What is accountability and tracking customer contact?