Apple
is a username used for everything with Apple, which is used to access Apple’s iOS Services.
Apple ID
Before a customer turns in their Apple device for a warranty exchange or insurance claim, they should disable Find My iPhone which will disable Activation Lock. Please provide one way on how they can disable it.
Turn off Find My iPhone,Sign out of iCloud,Erase all Content and Settings,Remove the device from the iCloud account via iCloud.com
How many fingerprints can be used with Touch ID?
5
What should the customer dial on their phone to get the IMEI?
#06#
provides access to all the products and services for an Android through a single login.
Google Account
Helps you locate and protect your Apple device if it’s ever lost or stolen.
Find My iPhone
Keep your login credentials, card information, and more up to date, and have them entered automatically on your iOS devices, iPad OS devices, and Mac
iCloud Keychain,Keychain
It allows you to check the current status of iCloud, iMessage, iTunes Store, and other Apple services to help identify if an issue is with the service or the user’s device.
System Status
It is the investigative resource for allegations and coordinates their findings with the designated AT&T Legal Services resources.
AT&T Asset Protection,Asset Protection
Which Android version has increased efficiency with PIP, notification dots and more?
Oreo
What are the requirements you need to create an Apple ID?
Valid email address,
Password,
Security questions/answers and Birthdate
What services are iCloud? (2 answers)
Photo Library & Find My Iphone
What sensor is used when you step into a dark room and the screen adjusts brightness?
Ambient Light Sensor
A web-based application that allows you to access subscriber information that is stored in various components of the wireless network in order to troubleshoot service impacting issues.
TORCH
It is required for customers to activate and manage their AT&T MicroCell.
MyAT&T account
With Find My iPhone Activation Lock, the Apple ID and password will be required before anyone can (3 answers)
Turn off Find My iPhone on the device.
Erase all content on the device from the Settings.
Reactivate and use the device on a cellular network after a device is restored.
Which is not a customer’s qualification when utilizing Apple Support Tool?
Driving
It generates motion in a line, while a standard vibration motor generates a circular motion. This engine produces a more custom tap or pulse that can be controlled.
Taptic Engine
In Torch, here is where key technical information based on services, such as voice, voicemail, SMS, MMS, Internet, and device, is grouped together in categories called...?
Functions
It serves as a small cell tower in the home that uses the customer's broadband Internet connection to carry the call or data traffic to the AT&T network when customers experience difficulty with in-home coverage.
AT&T Microcell
All iCloud accounts come with ___ of online storage, and users can upgrade to a larger storage plan if they need more space.
5GB
It's a cloud-based storage platform allowing users to store their content securely and sync content across all their Apple devices
iCloud
What chip is used to communicate between a payment terminal and the Secure Element when using Apple Pay?
NFC
How many seconds is the default ring time of device rings before sending the call to the subscriber's voicemail?
20 seconds
It is a Web-based application, providing wireless network coverage and tower status information across the United States, Puerto Rico, and U.S. Virgin Islands.
GEOLink