DirecTV
Third package name & cost
what is ulitimate $129.99
3 revenue metrics
What is protection, next up, accessories, unlimited extra-elite
Fiber close rate target
what is 30%
What is At your service?
Greet, understand, reccomend, educate and thank
what is the BYOD promotion?
$10 off for 36 months on premium/extra plan when porting in
Customer wants 3 boxes
what is $14
Metric with target of 82%
incentive for new fiber
what are exclusive rewards?
what behavior in the greet step do you say?
I can help you with that.
Data promotion on watches
BOGO watches up to $300 off.
Access recording at home or on the go
what is unlimited dvr
APO Target
what is 2.5
no contract, symmetrical speeds up and down, no installation fee, no price increase
when do you mention the survey?
the thank step
What is the exclusive reward for fiber?
$50 for 300mbps, $100 for 500mbps, and 1gig for $150
all movie channels
what is premier
Covers xbox, playstation and smart tvs
what is hometech.
Price of 1gig with wireless
what is $60?
how many promoters to make up for a detractor?
10
What is the exclusive reward for voice?
$100 when adding a line
name all packages
what is entertainment, choice, ultimate & premier
Commission for P4
what is $15
address in dashboard is eligible for fiber
what is a green check?
what is the target?
86%
Customer has AARP, build a quote for 3 new lines.
$172.97