Universal Extension
What type of contracts can you use a universal extension to renew?
Sales Express Contracts
What type of contract do you use Sales Express to renew?
Sales Express Contracts
What type of contracts do you use ASAP to renew?
Sales Express or ASAP
What does ADI stand for?
AT&T Dedicated Internet
What does ADIVB stand for?
AT&T Dedicated Internet and Voice Bundle
What is the benefit of doing a universal extension?
It's easy! Same speed, same price, same term
What system do you use to complete a Sales Express renewal?
Sales Express
What is the first step of the ASAP process?
Getting your pricing from IGLOO
What is an ADI?
A dedicated fiber line built out specifically for a business.
Not shared with any other business's or consumers
What is the difference in an ADI and ADIVB?
An ADIVB has voice attached
What system do you use to download the most up to date contract templates?
SalesOne
Where can you tell what type of contract it is you are renewing?
At the bottom of the contract
Where do you go to get the port price for the ASAP contract?
The port promo sheet in the OneDrive
What are the benefits of an ADI?
- Service Level Agreements
- Dedicated
- Guaranteed speed/uptime
How much is Dynamic Defense Premium on an ADIVB?
Trick Question! Dynamic Defense is only available on ADI
Where do you upload the contract template to send to the customer in eSign?
ROME
Which products do we renew in Sales Express?
ADI and ADIVB
What forms must you attach to your support request in SalesForce to send to the contracting team?
IGLOO, Price Approval Form, MDS Form
What two types of routers are available for ADI?
Managed and Unmanaged
Can you perform a universal extension on an ADIVB?
Yes
What system do you use to implement a signed universal extension?
BICI
Where do I complete the order handoff/implementation for a Sales Express contract?
In SalesExpress
When submitting the renewal contract implementation, what system do I use to find the MCN and SO?
UBAM
also accepted: COARs/SAART
What two charges make up the monthly recurring revenue of an ADI?
Port and Access
What is a concurrent call path?
How many people can be active on the phone at one time