"Clarify" the Situation
Lights Your Way
The CSP that's Mine!
Take a bite out of "Apple"
In"Telegence"
100
Last 4 of the Social Security #
What is how to verify the customer account?
100
What iOS7 is.
What is the Software Version / Operating System
100
This grants session based account access to you.
What is c.s.p.
100
Method of online storage
What is what is icloud
100
This tab contains phone and sim information
What is the profile tab
200
What you do In ten Seconds
What is set your needs
200
Another name for the tab you change the abilities of the phone
functions
200
Where you access ace survey scores
What is srs/par tool
200
insurance (APPLE)
What is apple care
200
Process required before making address or IMEI changes on account
What is pin validation
300
This shows recent activity of the account.
What are account notes
300
This button save your changes
What is update button?
300
search engine for department phone #'s
What is the directory
300
This is required to buy itunes items (and login)
What is an Apple ID
300
Billing information can be found here, and in fact is the first place you check.
What is financial summary tab
400
This tab contains an assortment of tools to help you clear things up.
What is Actions
400
You push this to refresh the information.
What is Refresh
400
search engine for department #'s
What is the directory
400
This links your apple devices together
What is the keychain feature
400
Caller Id changes can be made here.
What is the user name area
500
Helps you classify the call, and find a solution.
What is The Needs Menu
500
Vm (the acronym)
What is voice mail
500
where one finds important updates and outages
What is the e.n.d. tool
500
The default length of manufacture's warranty
What is 1 yr warranty
500
The type (name) of the code used to define a feature.
What is a soc code
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