What is a valid form of Primary Identification for Activation?
A valid Drivers License
100
What qualifies as a strategic product?
Tablets, Wireless Home phone and Hotspots
100
What can the customer do on Myatt?
Check data, pay bill, upgrade, change plans, control data.
100
How do you request a fix for your time sheet?
A time sheet change request.
100
What is the retail experience?
Greet and approach, build value, offer solutions, gain agreement, educate and thank and depart.
200
What is the cost of a line when a customer buys a phone on Next on mobile share 6GB?
25 Dollars
200
How does an upgrade work when buying a phone with Next?
The phone can be traded in at 12,18 or 24 months depending on the plan as long as the phone is in perfect condition.
200
What is required of us when we are helping a customer with a device buyback?
Check the device for any water or physical damage. Turn off Find my Ipone and wipe the device.
200
What is necessary to access a customer's account?
the primary or authorized user with a valid form of ID.
200
Which is best, a three legged flying rainbow tiger, pop tarts or Bruce Springstein?
Pop tarts
300
What would it cost to add a tablet to a mobile share value plan?
10 dollars
300
What current strategic product promotions are running?
99 cent Gpad when buying any smartphone on Next, Samsung bundle, ipad bundle.
300
How does the declining deductible work?
The deductible decreases by 25% after 6 months and 50% after 12 months.
300
What forms are needed in for a proper RMA or device return?
a copy of the original and return receipt, as well as the RMA sheet. The device must be wiped.
300
What are the 5 key behaviors?
Welcome the customer with a warm friendly, genuine greeting.
Customize the experience by using the customers name.
Give the customer your undivided attention.
Maintain a positive I can help you attitude.
Walk the customer to the door.
400
What is the possible cost of a secondary smart phone line on a family take plan?
30, 40, or 60 dollars
400
What is the customer able to do if they want to pay Next off early?
After three months of payments they can pay off the full remaining balance on the phone.
400
When should we set up MyATT on the customers phone?
On any opp.
400
When should the vacuum be emptied?
Weekly
400
Who is my favorite employee?
Shea
500
What would a line cost if a customer brings their own device and wants a 1Gb plan?
40 dollars
500
Where can you find instructions on how to mail in a Next trade in device?
Mycsp
500
How can we find the savings of using insurance for the customer?
The mobile Insurance Savings calculator
500
Can we return cash to the customer out of our drawer?
no, not unless you have Area manager approval for same day returns.
500
9 ways to transfer contacts
Bluetooth, Sim card, ATT Address book, Icloud, Cellabryte machine, Att mobile transfer app, SDcard, Samsung Smart Switch.