Next
Prepaid
Mobile Share Value
Insurance
Misc.
100
How much does the customer put down on Next 12 with Down Payment?
What is 30% plus sales tax.
100
What is included in the $60 GoPhone plan?
What is Unlimited Talk, Text & Data with 4 GB at high-speed plus unlimited calls from the U.S. to Mexico. Also includes Rollover Data and WiFi hotspot capability.
100
How many devices can you put on a Mobile Share Value plan?
What is up to 10.
100
What is the monthly cost for each of AT&T's 3 Mobile Protection plans?
What is $6.99 (loss, theft, damage, out of warranty), $9.99 (includes enhanced support), and $29.99 (multi-device protection for up to 3 eligible devices-including smartphones, tablets of laptops).
100
Explain Rollover Data and how it is a benefit to the customer.
What is the unused data in the previous month, rolls over to the current month, helping to eliminate overages on higher data usage months.
200
What does Next 18 mean and how many months is it financed?
What is customers can upgrade their phone every 18 months and it is financed over 24 months.
200
What is included in the $45/month GoPhone plan?
What is Unlimited Talk, Text and Data Usage with the first 1.5 GB at high-speed, Rollover Data and Wi-Fi hotspot capability.
200
Which Mobile Share Value plans on Next have a monthly access fee of $25?
What is the 300 MB, 1 GB, 3 GB, and 6 GB plans.
200
If a claim-free customer has AT&T Mobile Protection for 6 months, how does their deductible change?
What is you get 25% off.
200
How can a customer get Unlimited International Messaging from the U.S. to the world?
What is included with with all Mobile Share Value plans at no additional cost. Text to more than 190 countries. Visit att.com/text2world for details.
300
What does Next 24 mean and how many months is the phone financed?
What is you can trade in your old working phone and upgrade at 24 months, financing it over 30 months.
300
What is included in the $30/month Prepaid plan?
What is Unlimited Talk & Text. Text from U.S. to Mexico, Canada and over 100 countries. Data: Smartphone customers can use Wi-Fi or purchase a data package. $5/100MB pkg available for 30 days. Pay-per-use data at 1 cent/5KB available for basic,messaging phones only.
300
Which Mobile Share Value plans on Next have a monthly access fee of $15?
What is the 10GB and higher plans.
300
If a claim-free customer has AT&T Mobile Protection for 12 months or more, how does their deductible change?
What is the customer gets 50% off the deductible.
300
What is the AT&T Locker app?
What is currently 50 GB of free cloud storage for customers on MSV plans.
400
If a customer's phone is in good condition, they are on Next 12 and want the latest and greatest phone but they have only made 9 financing payments, what are 2 options to get a new phone?
What is they can pay to upgrade by making 3 financing payments, trade their phone in and get a new phone on a new Next plan of their choice. They could pay off and keep their old phone and get a new phone on a new Next plan.
400
What is included in the $2/Day GoPhone Plan for Basic and Messaging phones?
What is Unlimited Talk & Text, Data: PPU 1 cent/5kb or buy a pkg: 100 MB for $1/month.
400
What is the monthly cost to add a connected tablet to a Mobile Share Value plan?
What is $10 per month.
400
If a customer already has Mobile Protection and you complete an upgrade for them, when does the declining deductible period begin?
What is the declining deductible discount is retroactive from when the customer enrolled in Mobile Protection, not when the device was purchased.
400
Name 3 things customers can do from the myAT&T app.
What is Change their Voicemail password, Pay their bill, Check/manage data usage, Check upgrade eligibility.
500
What is the web address for the Mobile Sales Tool and tell us 3 things you can access at that site.
What is www.myattmst.com Calculate financing payments, monthly payments, view MSV plans, view International plans, GoPhone plans, view coverage map, AT&T Advantages, etc.
500
What is the process for activating an AT&T GoPhone on a GoPhone plan?
What is get computer access to pos.com through the ROC, including a new password if needed. Process the activation through pos.com for a great customer experience.
500
What is the monthly cost to add a hotspot device to a Mobile Share Value plan?
What is $20 per month, with a one-time activation fee of $45.
500
Name 3 additional features that you get with the $3 MPP (Mobile Protection Pack), versus MI (Mobile Insurance)?
What is Locate a lost phone, Alarm sounding, Lock phone and Enhanced Support.
500
What is Plenti?
What is a Rewards Program that offers customers the ability to earn points at several retail locations, including AT&T, and redeem them for discounts.
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