ATT
Quality
Dish Network
Geek Squad
Misc.
100
After doing this, the preferred date for installation is selected.
What is running the credit (submitting the order).
100
At this point in the call, you are expected to do a full recap
What is BEFORE submitting the credit check
100
With these U-Verse packages we are allowed to bundle with Dish on the same bill
What is absolutely NO packages. WE NEVER USE THE WORD BUNDLE WITH DISH!!!!
100
Geek covers this many computers per house
what is 5
100
This is our Offer Code and ID with DishNetwork
What is BLUKIWI and 10oe
200
When credit qualifying a customer for U-verse, the following information must be validated BEFORE submitting the credit check. (6 Items)
What is the customer's name, DOB, Social Security #, valid e-mail, alternate #, correct address information
200
These are the two phrases we can use to explain that we are running a customers credit.
What is "credit check" and "credit verification"
200
DHA credit qualified customers pay these charges today. (2 items)
What is their first month's bill, and our $49.99 processing fee
200
Ralphie will make this much money if he sells 9 Geeks in one week, and this much if he sells 10. (2 items)
What is $45 or $100
200
These 2 providers do not require a credit check.
What are Charter and Clearwire
300
Under these circumstances, the $49 activation fee can be waived
What is NEVER
300
These pieces of information statistically increase fulfillment (3 items)
What is a secondary phone number, an email, text message update
300
The Hopper allows connection up to this amount of Joey's
What is 3 Joeys (4 tvs total)
300
Geek requires a minimum commitment of at least this many months
What is 0
300
This telecommunications provider is the 14th largest company in the world.
What is Att
400
These are the names of the 3mg, 12mg, and 6mg internet speeds respectively.
What is internet Pro, Max, and Elite
400
This must be said after giving the customer a price quote.
What is "excluding taxes and surcharges"
400
A customer who qualifies for Flex 24 pays these charges today. (4 items)
$79 activation, 1st month's bill, $49 processing fee by U.S.-Dish, any upgrades on equipment.
400
As a courtesy we waive these 2 things for customers getting set up with new service.
What is the $69.99 activation fee and the 1 year contract
400
These are the prices of the two CLEARWIRE packages that we have
What is $34.99 and $49.99 monthly
500
Along with the promotional discount, these factors need to be considered when calculating the monthly price for a triple-play. (3 items)
Lease fee for internet equipment, amount of recievers, add-ons (HD, premiums, sports pckg etc...)
500
When setting up an order, you must give the customer the following pricing information to avoid an AUTO-FAIL. (3 items)
What is the Regular price, Promotion Price and One time Fees
500
Before ending a Dish sale, these procedures must be completed before ending the call. (3 items)
What is playing the audio disclosure, giving the customer account number, and reading the full andana recap.
500
During training, this is expected of you every time after scheduling an order.
What is grabbing a Coach to help attach Geek Squad
500
This is Clearlink's Mission Statement
What is "I will create and maintain valuable relationships".
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