Customer Support
This number connects you to AT&T support.
What is VIP Line
This replaced AT&T TV
What is DIRECTV Stream?
Upgrade early with this AT&T program.
What is Next Up?
This plan lets you mix & match for each line.
What is Unlimited Your Way?
What is the highest-speed tier AT&T Fiber offers in select areas?
What is 5 GIG fiber?
Use this app to check data, pay bills, etc.
What is myAT&T app?
Watch DIRECTV on the go with this.
What is the DIRECTV App?
This program lets you trade in your device for credit.
What is AT&T Trade-In?
AT&T customers can access 5G on this kind of plan.
What is an eligible unlimited plan?
AT&T Fiber is billed on this basis—meaning you can cancel without penalty.
What is a month-to-month (no contract) service?
You can reschedule an install with this tool.
What is AT&T Smart Home Manager App?
Your DIRECTV STREAM bill is charged in this cycle.
What is monthly in advance (prepaid)?
You can get a free phone with this kind of promotion.
What is a device installment credit promo?
You make a plan change on the 15th of the month. Your bill may include this
What is a prorated charge or credit?
Upon cancellation, you must return this within 21 days to avoid fees.
What are all leased AT&T equipment (gateway, extenders, etc.)?
You can speak to a virtual assistant named this.
What is AT&T Chat?
Prorated refunds are or are not given for canceled services?
What is "are not"?
this percentage is the amount to get a free upgrade with next time anytime
33.33%
You get 250 in credit throught 36 months
what is port in credit
If you bundle AT&T Fiber with wireless service, you can save this percentage off your fiber bill.
What is 20%?
Give 2 solutions for a customer who reports slow internet speeds
What are reboot the gateway, use Smart Home Manager, check for outages, or upgrade speed tier?
This department handles billing disputes and refund requests.
What is DIRECTV STREAM Customer Care or Billing Support?
A device must be unlocked before switching to another carrier — this requires meeting these 2 conditions.
What are the phone being paid off and not reported as lost/stolen?
The prorated charge is calculated by dividing this by the number of days in the cycle.
What is the monthly rate? (Then multiplied by the number of active days.)
These are not charged on AT&T Fiber if you cancel—since it’s not a contract-based service alone.
What are early termination fees (ETFs)?