AT&T Internet Air
What is AT&T Internet Air?
Internet Air is our new home internet delivered over the reliable AT&T Wireless network.
What is the range of Internet speed you can receive when you have AT&T Fiber?
Fiber speeds range from 300mbps to 5 GIGs
What are the 3 plans that come with the AT&T Unlimited Your Way?
Unlimited Starter SL, Unlimited Extra EL, Unlimited Premium PL
What is the charge for an Activation fee?
A one time charge of $35.
If a customer wants to cancel services, are you able to cancel their internet account?
What is included in Straightforward Pricing?
What allows you to manage screen time and set daily internet time limits with Parental Controls?
AT&T Smart Home Manger App
What is Unlimited Your Way?
With Unlimited Your Way, you can pick the Unlimited Premium PL, Unlimited Extra EL, or Unlimited Starter SL plan for each line on your account.
What is a Restoral fee and how much is?
Charged for reconnecting service on accounts suspended for non-payment. $35
Customer request a new due date for their internet bill, what and where does this need to be completed?
Bill cycle change in Customer Connect.
What is included with AT&T Active Armor Internet Security?
Proactively helps block malicious threats from ever reaching devices 24/7.
What are common sources for signal interruptions?
I have 2 lines on my account, my wife and myself, assigned to the Premium PL plan. I want to add 3 lines on the Starter SL plan. I do not have AP/PB. My wife is also CNA. What will be my monthly quote?
$234.95
What is the cost for a dispatch fee for a customer who wants to move equipment?
What are the AYS behaviors?
Greet, Understand, Recommend, Confirm, Educate, Thank
Where can you place an order for NEW Internet Air Service?
Customer Connect.
How many Wi-Fi extenders is a customer allowed on their account and what is the cost for the Wi-Fi extenders?
For up to 5 extenders, and pay just $10 for the services.
I will be traveling to The Dominican Republic and Puerto Rico this summer. I have the Unlimited Premium PL plan. Will I be covered under that plan?
In the Dominican Republic you will, but Puerto Rico you will not.
What are Proration charges
(partial month of service charges)?
What are the 4 pillars that define our Culture Model?
Service Customers First, Move Faster, Act Boldly, Win As One.
Is Internet Air a portable Internet service?
No, service is specific to the customer's address and is not for use at other locations.
What is the pricing for a customer when they sign up for Internet 1000 and have a Military Appreciation Offer attached to their Internet account?
$80 with AP/PB. Appreciation Offers do not apply to Internet accounts.
What are the changes to AutoPay/Paperless Billing (AP/PB) discounts?
What is a Late payment fee?
A late payment fee is charged when an account balance over $5 has not been paid.
What is our 4 Point Close?
Recap, Confirm, PCN, Extra Smile :)