Apps
Media
Troubleshooting
Data
Email, Texting, Etc.
100
The most frequenly used app in the world.
What is Google Maps?
100
This is a digital video service developed by Microsoft that offers full HD films and TV shows available for rental or purchase.
What is Xbox Video?
100
According to Apple, what is the first thing to do when starting to troubleshoot an iOS App?
What is update the device to the latest version of iOS?
100
This allows you to view, edit and create Word, Excel, and Powerpoint files all on Blackberry devices.
What is Blackberry Docs to Go?
100
This is Blackberry's instant messenger service.
What is Blackberry Messenger (BBM)?
200
The most downloaded app in the world.
What is Facebook?
200
The default media player of Windows 8.
What is Windows Media Player?
200
Performing a master reset of an iOS device which has had the Activation Lock feature enabled, requires the _____ of the user in order to access the phone to turn it off.
What is Apple ID?
200
Location services for iOS maps is found in what page/window?
What is Privacy or Location Services.
200
Android's default email app is called ______?
What is Email?
300
This is the new software that was rolled out with Blackberry 10. It enables BB users to create seemingly professional movies in just a few simple steps.
What is Story Maker?
300
This is Apple's proprietary video playing software.
What is Quicktime?
300
Technicians can use this software to access customer's laptops and devices.
What is LogMeIn?
300
This is the menu sequence that you need to press in order to turn off the GPS tracking on an Android phone.
What is settings > privacy?
300
On an iPhone, what is the menu sequence to be able to turn on the VoiceOver feature?
What is settings > general > Accessibility?
400
Of the following, it is the language that Siri does NOT support. French, Cantonese, Spanish, Portuguese.
What is Portuguese?
400
The "iTunes" of Windows Phone 7.
What is Zune?
400
A customer can't download an app from their device's app store. What should you verify about the customer and their device.
What is do they have an account with the app store site (Apple ID, BBID, Google Account, Windows Account)?
400
A great option for an Android user who wants to create a full backup of their phone wirelessly is this application.
What is G Cloud?
400
Gmail comes with this amount of default storage space.
What is 2 GB?
500
Apple Store Gift cards are available in amounts from $25 to this amount.
What is $2000?
500
This service allows users to browse and download applications developed with the Android SDK and published through Google.
What is Google Play?
500
Of the following, which step isn't recommended when troubleshooting mobile devices. Restart the device, Uninstal and reinstall the app, Check the wireless/cellular connection, Update the device software.
What is none. They are all recommended when troubleshooting devices.
500
The Mobile Locate application will allow the user to back up this amount of contacts.
What is unlimited?
500
This is the world's most popular email client.
What is Apple iPhone?
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