Tier Levels
Support Type
BONUS BOARD
Daily Tasks
Executives
100

What Tier level primarily contacts students through text and email

What is Tier 1

100

Forming a plan for assignment completion

What is Academic Support

100

How many kids does Christa have?

What is two children

100

What is a story you capture and send into management for district updates

What is a point of light

100

Who is the Chief Operating Officer

What is Fernando Moreno

200

Who assists inbound calls for all levels?

What is ALL. team work 

200
Providing social resources 

What is Parental Support

200

What is Eli'Ana's dream car

Jeep Wrangler

200
What disposition do you select for a two way student intro

what is SC- Intro Call 

200

Who is the Chief Executive Officer & Board Member

What is Ron Klausner

300

What tier level requires constant support, resources and communications

What is Tier 3

300

Providing positive reinforcement with homework and assignments

What is Academic Support

300

What is Sam's dream Vacation

What is Bora Bora 

300

What disposition do you use when speaking to a parent about academic resources 

what is PC - Academic Resources

300

Who is the President & Chief Technology Officer

What is Gregg Rosann

400

What Tier level requires Moderate intervention?

What is Tier 2
400

Coaching and assisting with advice, ideas or plans to keep all in the family engaged

What is Parental Support

400

What is Francis' favorite movie

What is Mean Girls

400
What do you need to fill out in a students profile for a deactivation 

What is Exit Reason 

400

Who is the Chief Academic Office & Co- Founder

What is Rebekah Richards

500

What Tier receives a CLP ( continuous learning plan)

What is Tier 3

500

Discussing barriers of success and offering advice and support towards a resolution

What is Emotional Support

500

What is the name of the two other Student Services Managers?

What is Anne and Audrey

500

What do you create when you have spoken to a sibling, sent an email or sat in on a google meet with a student

What is Create a task 

500

Who is the Senior Director of Program Support

What is Josh Dunford

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