Attitudes
A tendency expressed by evaluating something with a degree of favor or disfavor
Attitude
A pleasurable or positive emotional state resulting from the appraisal of one’s job or job experience
Job satisfaction
The three main characteristics that influence persuasion
Source, Target, Message
Difference between emotions and moods
Emotions = short-lived; Moods = longer-lasting
Behavior consistent with core values, honesty, fairness
Ethical behavior
Components of the ABC model of attitudes?
Affect, Behavior, Cognition
Behavior above and beyond the call of duty
Organizational Citizenship Behaviour (OCB)
Example of a source characteristic
Credibility, attractiveness, expertise
How can moods influence work?
Morning vs. night owl productivity
Name one type of unethical behavior from the slides
Stealing, lying, fraud, organizational abuse
Discomfort felt when holding conflicting beliefs or attitudes
Cognitive Dissonance
Behavior that violates norms and harms the organization/others
Counterproductive Work Behavior (CWB)
Example of a target characteristic
Self-esteem, mood, involvement level
Ability to recognize and manage emotions in self and others
Emotional Intelligence (EI)
The three stages of moral development?
Preconventional, Conventional, Postconventional
Two main ways attitudes can form
Direct experience and social learning
The three types of organizational commitment
Affective, Continuance, Normative
Give an example of a message characteristic
Clarity, emotional appeal, argument strength
Name one step to improve EI
Self-awareness, recognizing environmental influences, practicing empathy
Difference between locus of control and Machiavellianism
Locus = responsibility orientation; Machiavellianism = manipulation vs cooperation
Two factors that affect the relationship between attitudes and behavior?
Attitude specificity, relevance, timing, personality, social constraints
How are job satisfaction and organizational commitment connected?
Higher satisfaction tends to increase commitment
How can persuasion be used in leadership?
\Leaders influence attitudes by tailoring source, target, and message
Why does understanding emotions matter in leadership?
It improves decision-making, relationships, and team performance
Name one way organizations can shape ethical behavior
Hire for values, provide training, set expectations, enforce consequences