3 Hours
4 Hours
6 Hours
7 Hours
8 Hours
100
Upsell 4 customers from one bulk promo to the next
What are the only TWO products we carry that contain alcohol as an ingredient?
100
Upsell 4 customers to at least 4 bags and/or bars by mentioning the 'Buy 4 or more save 25%' promotion.
What should you do if a customer wants to purchase a 150 count but wants to fill in two separate bags of 75each?
100
Add on 3 for $8 singles to 6 transactions
Which of the following products are NOT suitable for a customer with a gluten intolerance? Name all that apply.
Vegan Lindor truffles
Milk Hazelnut spread
Tiramisu Lindor
Neapolitan Lindor
Milk chocolate coins
Coconut Fioretto
100
Upsell 6 customers to a box that is over $25
What is the maximum number of extra packaging/shopping bags a customer is allowed to purchase?
100
Offer a shopping basket to 20 customers
A customer wants to sample a flavour from the open bins and argues that other Lindt stores always let them try a few flavours before purchasing. How should you respond?
200
Add on 3 for $8 singles to 4 transactions
How do you find a customer's loyalty account if you only have their loyalty number?
200
Upsell 5 customers from one bulk promo to the next
Consider the following scenario:
Johnny, a loyal Lindt customer, really cares for the environment and hates waste. Every Easter, Johnny comes in to purchase 75 Lindors and brings the same 75-count paper bag he has been reusing over the past 4 years. He says he's allowed to use the bag and always has been.
Is Johnny allowed to reuse his old 75-count paper bag? If yes, how?
200
Upsell 6 customers to at least 4 bags and/or bars by mentioning the 'Buy 4 or more, save 25%' promotion.
A customer is purchasing some Lindor bulk and mentions to you that they are travelling by plane back home, where the temperature is very hot year-round. How would you best advise the customer to properly care for the chocolate on their journey and while at home?
200
Offer a shopping basket to 18 customers
What are the 3 main objectives of the Lindt Farming Program?
200
Upsell 7 customers to a box that is over $25
What are the top 3 best resources available to you when you want to improve your selling skills?
300
Upsell 3 customers to at least 4 bags and/or bars by mentioning the 'Buy 4 or more, save 25%' promotion.
How do you redeem a Lindt gift card? How do you sell a Lindt gift card?
300
Upsell 4 customers to a box that is over $25
If a customer comes up with exactly 500g of maitre, what should you do to ensure they are getting the proper discount? (Hint: this is a 4 step process)
300
Offer a shopping basket to 15 customers
What is the best way to direct someone who is inquiring about job positions at our store?
300
Add on 3 for $8 singles to 8 transactions
What is our ATV target for T2?
300
Upsell 10 customers from one bulk promo to the next
True or False
If you notice that you are out of $5 bills in your till and a line is starting to build up at cash, you can quickly log in to another till and take as many 5's as you need and then notify a MOD later.
400
Offer a shopping basket to 10 customers
List 5 of the 7 growing regions
400
Add on 3 for $8 singles to 5 transactions
What is our 2025 Mystery Shop target?
400
Upsell 5 customers to a box that is over $25
How many times per week do we receive the retail communication? What days of the week?
400
Upsell 8 customers from one bulk promo to the next
True or False
In reference to Lindt's commitment to sustainability, customers are allowed up to two complimentary pick and mix bags/ shopping bags. Anything more is charged at $0.25 each.
400
Upsell 10 customers to at least 4 bags and/or bars by mentioning the 'Buy 4 or more, save 25%' promotion.
If you are alone on the floor and your other coworker is in the stock room putting away the order, and it suddenly gets very busy, what is the best and most efficient way to call for help?
500
Upsell 3 customers to a box that is over $25
What do you do when you see the 'invalid email address' prompt on the POS when signing a customer up for MLR?
500
Offer a shopping basket to 12 customers
How many times per year can an MLR member receive the following coupons?
Birthday Gift
Welcome 10%
$10 off
500
Upsell 6 customers from one bulk promo to the next
Who is this person?
500
Upsell 8 customers to at least 4 bags and/or bars by mentioning the 'Buy 4 or more, save 25%' promotion.
A customer comes in to redeem a birthday gift, but the coupon isn't showing up in their account. What is the best course of action you should take?
500
Add on 3 for $8 singles to 10 transactions
Lindt aims to sustainably source 100% of its own cocoa products by 2025.
What cocoa products are we referring to? How does Lindt aim to accomplish this?