A
When is AU10TX launching?
1/29
TRUE/ FALSE? If customer uses AU10TX it will release the hold automatically?
TRUE!
Does the customer need to have an email?
Yes.
TRUE/FALSE: Customers MUST use AU10TX to release hold.
FALSE- They can use traditional route.
Do we still want to ensure emails are accurate and spelled correctly?
Yes!
What brands will use AU10TX?
All Brands!
RE, GME, DE, CE.
Do we tell the customer to look for an email from AU10TX?
No, we don't reference our system.
Do we use the work AU10TX with the customers?
Avoid using the word Au10tix with customers. It is not listed anywhere in the script, nor the email customers receive.
Can you use AU10TX with ealry credit check and standard enrollments?
YES! Both.
Does AU10TX change the date on a Protection Hold?
No, still will have to wait. CEI will provide earliest date available.
What is AU10TX?
It's a tool that will help with ID Verification.
What transactions can we use AU10TX?
MVI & SWI
Can you use AU10TX for all transactions?
No.
DOES THIS MEAN THE TURNAROUND TIMEFRAME FOR HOLDS IS CHANGING
There is no change to the existing business rules and/or step actions to satisfy Protection Hold or POS ID enrollment holds via traditional methods
Do we need to read the POS ID/Protection Hold pop up verbatim?
YES!
Will AU10TX replace the current hold process?
No, standard enrollment process stays the same.
EX. Up to 2 business days to process ID via email/fax.
Will the customer be notified if the process (AU10TX) was completed successfully?
Yes: The tool will provide customer with status.
Pass/ Fail / Incomplete
How long does the customer have to complete the process after accessing the email?
45 min
Do you have the option to resend the verification email? (AU10TX)
No.
Does the customer need to call back if they are unable to access the link or ID gets denied?
No. They'll receive a follow up email with traditional option to satisfy the hold.
CAN CUSTOMERS USE AU10TIX IF NOT USING AAWE
Yes, they are two separate emails
What does the customer have to do?
Customer will scan or take a picture of a valid unexpired photo ID, front and back and take a selfie.
How long does the customer have to open the email?
1 hour.
How does AU10TX work?
After a POS ID/Protection Hold is triggered and the enrollment is completed, the customer will receive an email with a link to submit acceptable documentation to satisfy the hold. -- If approved, hold is released Immediately!
What happens if the customer fails to open email within 60 min?
The MiTek email (standard hold email/fax instructions for the brands that are applicable) will be sent to them within the hour.