Auction Process
When a customer hits 36 days, what is the first thing we look at before putting in auction
What is UCC Search
What is the lowest percentage we are aloud without DM approval
What is 75%
When the military customer hits 3o days, what is the process.
What is a DOD search
What is needed when a vehicle is added to auction
What is Hammerdown search
How long after cutting lock should unit be put on Storage Treasures
What is within 24 hours
What is the second thing you do after putting customer in auction
What is Verify lease information
What form a payment for PTV
What is cash or money order
If customer is Active status what is the next step
What is partner with DM to reduce rent rate to $1
If the vehicle has a lien, what is the next step
What is Contact lien holder and send NOL
Can you change an anniversary date on someone past due
What is No
When should we use release of interest
What is per DM
How long does a PTV have to clean out unit
What is 24hrs
How often do you do a military search if it comes back Active
What is Submit a Legal Case to research active duty status every 30-60 days.
What are the details needed in auction ad for a vehicle
What is VIN, Make, model, color and owners name
How many people need to be present to cut a lock
What is 2
Can we add someone to auction on NOL deadline
What is yes we can
Do you move a PTV out before the unit is empty
What is no
How long do you wait to auction the unit for a military person who becomes inactive
What is We must wait at least 90 days after any period of military service to auction the unit.
When should vehicle be towed
What is day after auction
What is the first thing you do if unit doesn't sell
What is ULP on Storage Treasures
What day late do you cut customer's lock
What is Day 39
What if customer leaves items in unit
What is send to collections
What should you do if all forms of contact are disabled
What is contact the tenant’s commanding officer to request the current contact information. This should be done by phone call only.
What do you do with a vehicle in parking that is 36 days past due
What is go through auction process without posting on Storage treasures. Then day after auction have towed
What are the steps if customer does not have a signed lease on file
What is Mail a missing lease letter