Product Information
Out of all the ATOM models, this is the only one with just one hearing mode and an A1 sound chip
What is the ATOM
If a caller asks about a TV offer, this is what you should do first
What is let them know there are several offers and ask which one they are referring to
This is what you should do if a caller provides a discount code at the start of the call
What is proceed by following the script and applying the discount as appropriate
Audien Hearing Aids are amplifiers
What is False
This model is equipped with directional sound technology, background noise cancellation, and an A2 sound chip, but does not include app control or Bluetooth
What is the ION (BTE)?
This is where discount codes can be found if needed to match discounts or save a sale
What is in the FAQs
This is what you should say if a caller asks for a brochure
What is we do not have brochures, but I can go over any products and answer your questions or help you place an order
What is false
Which device is 20% smaller than the original ATOM and includes a portable charging case
ATOM PRO 2
This is what you should NOT do when placing an order in the system
What is hit the back button
This is your response if a caller asks if Audien products are covered by insurance
What is you need to contact your insurance company, as most plans have co-pays, but you can proceed with your order and inquire about reimbursement
You must follow the script word for word when presenting product information and offers
What is False
Name the only ATOM model that comes with a UV cleaning case and offers over 48 hours of battery life with its charging case
What is the ATOM PRO 2
This is the term for additional offers or memberships, which are not available on Audien scripts
What are affinities
This is what you should do if a caller asks about the website
What is confirm you have a website, offer to stay on the line, answer questions, and help place the order
Agents should utilize all available resources, such as FAQs and the website, to assist the caller
What is True
This behind-the-ear (BTE) device offers six hearing modes, app control, and Bluetooth streaming
What is the ION PRO (BTE)?
This is the correct action if a caller is not interested in hearing about additional products
What is focus on meeting the caller’s needs and securing the original sale
This is the primary goal when interacting with a caller about the product
What is to upsell the product
Agents should always empathy and understanding
What is True