Security
Who is the Security Officer?
Dan Patenaude
What is your limit?
Varies
What are primary id's?
unexpired state id/driver's license. military id, passport, or unexpired resident alien card
When is a hold placed?
With a given reason, over 5525.01
Someone comes to the branch to service something in the branch, what must be filled out?
visitor log
What are the teller drawer limits?
3,5,8
What must be filled out if a customer is withdrawing a large sum of money?
Caution large withdrawl form
What is the check cashing limit when we are offline?
$500
Who can approve holds?
How do you fill out key log
Top and bottom sign duel control. plus or minus. issuer signs and prints name.
What is under all phones?
Bomb kits
What is the branch limit
350k
When do we pull sig cards?
Cashing a check over $1k
Can a hold be taken off after being placed and the customer is no longer in the branch?
Yes. Managers are allowed to take holds off an account
When must the combo log be filled out?
Anytime a position is changed on a vault such as the time delay or when combos are being issued to a new employee or when combos change.
If we are being robbed, what key things should we take care to notice?
shoes, height, hair, vehicle if possible
What is the check cashing policy for over 10k?
Dual initials, verify cash
When do we call the maker of a check?
Cashing a check drawn on us over $2,500
What is the minimum dollar amount requirement to place a hold on a check?
$5,525.01
Describe night drop procedure.
Dual control start to finish. Unlock night vault with key. 1st half puts combo, 2nd half puts combo. Open vault. 2nd half pulls out bags and counts them. 1st half checks vault and then reads off the bags. Assign the bags.
What should be checked at the end of the day?
Ensure all customer information is put away and locked. Banker's desks are cleared and no teller shred or work is out.
What is the procedure for accepting a cash shipment?
Dual control verify coin. Lock money in time delay for an hour. Dual control cash. Fine count large.
When do we need a second person to verify our cash out?
Over our limit or over $5k
What reasons would you give if someone asks you why you did not place a hold?
Relationship customer, customer has a high balance, customer has been in good standing for a long time. Make sure it makes sense.
Explain end of day recap.
Manager or designee that is not on a cash box must print out the cash position report. They must ensure that all balance slips are signed and all drawers that were used were balanced. Make sure bundle recap is filled out and signed. Add any notes on the position form if branch is over or teller is over the 8k limit.