Banker
When are disclosures provided to the customer?
Before the account is opened
What must you do when you leave your teller station?
-Lock computer
-Lock drawers
-Take your keys
Where are the robbery response procedures?
Each work space, in an unlocked area.
Where do we go to verify a payee's signature for an On Us Check?
Check the endorsement on the back and use their ID to verify in OnBase.
CTR
Currency Transaction Report: federal obligation to report transactions that exceed $10,000 and we cannot share with the customer any info regarding the report besides the informative sheet behind the counter.
When would you use a Special Deposit ticket?
For new accts with exceptions in their deposit
At the end of the night where does confidential customer info go?
Vault or locked Fireking
Where do you go when WAN must be evacuated?
Target
When do you complete a Monetary Instrument Log?
Cash purchase of $3,000-$10,000 will trigger a monetary instrument log in TI to record info on the purchaser and the instruments purchased.
APY
Annual Percentage Yield: rate of return on an investment
For new customers w/in the first 30 days, there is a __ business day hold for mobile deposits
7 Business day hold
What actions require dual control? Name 3.
- Counting straps and placing it in vault
- Opening/closing
- Counting vault
- Preparing cash shipment
- All Q/M Audit components
A customer calls inquiring about today's current 12 MO CD Rate. How do you respond?
As of ________ the _________ is x.xx%, based on an _______ rate of x.xx%.
What does a business customer enroll in to protect their accounts from fraud?
Positive Pay
FDIC
Federal Deposit Insurance Corporation: an agency created by the US Congress to maintain stability and confidence in the nations financial system.
What Reg E topics must be discussed with the customer in great detail?
-Electronic funds transfer services
-Limitations on transactions
-Notice of rights and responsibilities
When would you put a case-by-case hold and when would the funds be available?
2 Business day hold
- Previous checks on the acct were returned or you believe the check may be returned
- Acct remarks from fraud note a hold is necessary
- Check is stale/postdated
A deposit of $5,525 or more requires what kind of hold? What must be provided to the customer in person or by mail?
Exceptions Hold, Hold notice
What is Reg CC?
Specific availability of funds policy, requires institutions to give customers adequate NODA (notice of delayed availability) and allows institutions to place extended holds under limited circumstances.
CRA
Community Reinvestment Act: designed to assist non-profits and low/moderate income communities by providing resources/service through obligatory hours dedicated to community development.
A customer comes in stating that they wanted to send $3,000 to their family member overseas. They received an email saying they needed help paying for their way back home and the money they already received was not enough. They failed the caution letter Qs, what should you do?
Do not proceed with the transaction. Make sure that they haven't shared any bank acct information, notify fraud and close/reopen accounts as needed.
What do you do if you receive a counterfeit bill?
- Confiscate the bill and explain that it cannot be returned.
- Place in a Plastic sleeve
- Prepare report for each bill and mail it same day to USSS
A non-regular customer is looking to withdraw $12,650 from his account and is on the phone while processing the transaction. What do you do? (besides informing them that a cash order would be necessary)
- KYC this is abnormal and a large amount, why? this could be a scam, listen for cues (family member overseas, buying a car cash only, some type of instruction to do the transaction)
- Offer a check as a secure way to carry the cash around or to be deposited somewhere
- Call your manager, complete monetary instrument log and a SIR if you feel its not right
A fake check: Wet ink, different fonts, check No. don't match, no security features, endorsed with a name not on the business resolution
Procedure: Attempt to call business to verify the person or the check, retain the check if it is verified to be fake, call fraud, and finally, complete a SIR with as much information possible to alert other locations.
IDMS
Integrated Data Management Systems: Data management dashboard used to file compliments/complaints, investigate customer activity, input IT tickets and more.