Check cashing
When do we require two IDs for non-customers
anything over $1k
How long is a Regg CC hold on a deposit
seven business days
What do you place outside to let the other person know it's ok to come in
sticky note (will also accept ok sign)
Should you allow the customer to take the signature with them
No unless you have manager approval
How many IDs should you collect from a new W8 customer
3 IDs is always best practice
What should you check to verify signatures on on-us-checks
signature card
What are the type of reg cc holds
repeated overdrafts, new account, large deposit, previously returned, and reasonable cause
Who should you call if there is anything out of the normal when you are doing opening procedures, for example a door was left ajar from the night before
physical security
how long should you wait before scanning in a signature card
True or False: you can only used the approved primary and secondary IDs.
False! There are special circumstances ID that you can use with manager approval
Who do you contact if you are suspicious of a check
Corporate investigations
what type of hold gives the customer $6,725 available that day?
large deposit
Where do you need to check in the branch while doing the walk through?
every opened room
What can you do to ensure you typed a manual signature up correctly?
Copy and paste from branch, have the customer double check it, or have someone else double check it before customer leaves
True or False:
If a customer does not have a primary ID then we can not open an account
False!
With management approval we can use,
1 secondary and two additional secondaries or special circumstances.
Or 3 special circumstances ID
when do we require two IDs for Customers
anything over $10k
Which type of hold will hold the entire deposit
Reasonable Cause, repeated overdrafts, previously returned, and new accounts (unless it is a cashier check or treasury check)
When walking outside to place ok sign what is something you have to do before coming back inside
Walk a distance away from the front door
When there is a joint account between a W8 customer and a W9 customer who should be first
W9 customer
Foreign passports must always include what
Valid I-94, I-551, or a valid US Border Cross Card
Yes! When cashing checks or doing a withdrawal you should always verify and input their IDs into TCS. Only exception is when there is a CUSTOMER that you personally know
If TCS prompt you to place a large deposit hold but you want to place a reasonable cause hold to hold the entire amount what should you do
place a manual hold
What is the duress code you can put in the alarm when unarming it
8911
When is a W8 attachment form required?
When the customer is W8 and does not provide a foreign tin
What is the issue date on the birth certificate?
the latest date that is on the document!