BSA
The form submitted when single or multiple cash transaction totals more than $10,000
CTR- Currency Transaction Report
This form should be submitted within 24 hours to report any suspicious activity
EIR- Electronic Incident Report
The first step employees should take when a customer says they have a complaint after apologizing about their experience
Refer!!
You must refer and obtain manager approval when your transaction exceeds this limit
Tel-4
This acronym is used when talking to customers about loan interest rates
APR- Annual Percentage Rate
This form is required when negotiable items are purchased with cash for $3,000-10,000
MIL- Monetary Instrument Log
Before entering the branch every morning, employees must check to see if this recognition signal is in place
All clear signal
This ticket is filled out to record customer complaints and UPAAP concerns, and is also used for credit card payment issues
CSF ticket
You should never forward bank emails __________________
to your personal email
This acronym is use when talking to customers about interest rates on deposit accounts
APY- Annual Percentage Yield
The email address manual CTRs are sent to
DL 306 Currency Transaction Reporting
You must complete these 3 steps before leaving your window
Lock your window, lock your drawers, secure all confidential/customer information
Advertising a checking account as “Free” when there are monthly service fees is an example of this UDAAP Violation
Deceptive
We are unable to take these types of requests over the phone
Wire Transfer Requests
You contact BSSG or Chexsystem for assistance when this system goes down
Qualifile
A customer changing the amount of their transaction to avoid reporting is considered
Structuring
Items protected under ____ _______ require access by 2 separate assigned keys or codes
Dual Custody
Refusing to take a loan application from a customer after they disclose they do not have any income could result in a UDAAP Violation under this category
Unfair
We are unable to sell cashiers checks to non-customers unless approval from a ____ _____ is given
Vice Chair
This is provided to customers when a decline is received by qualifile
Adverse Action Notice
This form also known as CMIR is used when customers travel out of the country with negotiable items exceeding $10,000
FinCEN 105
This is an extension of dual custody and relates to the process where the work of one employee is verified in the presence of, and under the observation of, another employee
Dual Control
These 5 words make up the Acronym UDAAP
Unfair, Deceptive, Abusive Acts and Practices
This form is provided to existing customers who order a new debit card when they have never had a debit card before
EFT-10
These 4 disclosures must be provide in all new account kits
Fee schedule, consumer agreement, electronic agreement, Privacy policy