Dual Control
What is dual control?
Dual Control is when two or more team members simultaneously access high risk assets, diligently participating in safe handling.
Who orders the incoming cash shipments?
What company monitors and supports our security devices and alarms?
Securitas
How often is the "All Clear" signal changed?
Quarterly
When a member comes in to conduct a transaction, how do you verify a member?
We want to pull up their profile, ensure they have a valid ID on file, if not request to see one and scan it into the system. If a box pops up to verify any additional information do not skip this, verify the mbr info that is in the box. Make sure you are conducting the transaction under the profile of the person in front of you.
TRUE or FALSE
If someone comes in asking to speak with the manager and the manager and an associate are under dual control in the vault, it is okay for the associate to swap out for the manager to attend to the member who is waiting?
NO
During a robbery, what steps would you follow to dispense cash from an ECR?
Achieva 300
How many shred bins are there and where are they located?
2
Vault room and MFP closet
What keys are in the working set?
ECR DOOR
COIN MACHINE
CARD MACHINE
What is the process for a non-member looking to cash an Achieva check?
We request ID, create a profile, ensure there are funds in the account, call the mbr if it's over $500 (consumer) or $1000 (business), have them put their thumbprint on the check, process txn. If it's over 10K fill out a CTR before they leave.
When is it appropriate to initial a cash replen slip or to sign a vault sheet?
Only initial or sign if YOU have verified the funds either cash on hand being moved in or out of the vault, verifying cash at end of day, or verifying against the coin machine slip. This also verifies that YOU placed the item in the vault under dual control maintaining the process from start to finish.
How often is the surprise vault cash audit, and WHO can do this?
Monthly? This is conducted by the branch manager as long as they have not ordered cash or balanced the branch more than 4 times throughout the month. If they have, a manager *BM/ABM, may show up unannounced to perform the audit of the vault cash.
TRUE or FALSE
Should the absence of or incorrect setting of the all-clear signal be interpreted as a distress signal or an indication that a possible hostage situation is happening?
TRUE
How often is the debit/credit card stock audited?
Monthly
What is kept at each phone station?
Emergency numbers and bomb/extortion forms.
TRUE or FALSE
It's okay to sign a form because a manager/tenured team member asks me to, without verifying exactly what I'm signing.
FALSE
No matter WHO asks, always verify what you're signing for.
Nothing, the transactions all add up to $10,000.00 not one penny more. You may want to ask where she receives the funds in order to provide her a safer way to transfer funds or provide her with the buck slip that discusses structuring deposits.
Where are the hold-up buttons located?
teller pod L
teller pod R
under the desks in all offices
branch ambassador station
mfp closet
vault room
What items are stored in the vault cash safe?
Debit/Credit cards, temporary/official checks, cash/coin, medallion stamp, and movie tickets
All employees must complete this training every year?
Robbery Training
TRUE or FALSE
Dual control is not necessary when servicing the coin machine that has full bags.
FALSE
When there are full bags that need to be swapped, you are now handling currency that will be sold to the vault, which requires dual control.
In the event that we need to use the spare cash drawer, where would it be kept safely?
What are some things to remember during a robbery?
Be observant, look at physical features, mannerisms, dress, weapons, characteristics to help identify them. Preserve all evidence: keep any notes or items received or left behind.
Who performs 15% of the new account audits?
ABM, and the accounts opened by the ABM are audited by the BM or UBA.
What is inspected monthly to ensure all features, regulatory signs, and security measures are all working properly?