Audit A
Who is the BSA officer?
Kyle Leary
Will the bank complete a wire transfer for a non-customer?
No
What is your current morning signal and all clear?
Morning Signal: Blinds Drawn
All-Clear: Snowflake
Where is the disaster bin located?
Who is the CRA officer?
Kyle Martin
If a customer requests to use a bank computer to access OLB, can they use the computer unattended?
No, we need to stay with them for the entire session.
What should you do if the all-clear is not posted?
Before Calling the police, the second person should call the employee clearing the branch and ask ' Hello (Insert Name) would you be interested in doing a quick survey?"
Where is your branch's robbery kit located?
(2 locations)
1. Manager's desk
2. Drawer behind teller line
Where can you locate the product guide?
Retail page in Sharepoint
If the customer calls the branch and asks for balance, how should you proceed?
Authenticate customer on secured & recorded line and send token.
When are you required to run an OFAC scan?
Before issuing an official bank check
In case of disaster, who do you contact?
(2 Departments)
Retail & IT
Where can you find the account disclosures?
Retail page in Sharepoint
Can the customer sign up for digital documents on a BN computer?
No
When are you required to fill out a SAR?
(suspicious activity report)
Anytime something doesn't feel right. (Strange behavior, questions regarding cash limits, opening procedures, etc..)
What must you provide to the customer if they sign up for OLB in branch? Where can you locate it?
Banking Customer Agreement found in Branch Procedures.