LIMITS & RESTRICTIONS
What is the limit on cash advance transactions?
$5000 per person, per day
What is dual control?
Two employees that are CONTINUALLY monitoring each other's actions when a device is accessed and/or when activities are being performed.
Name a few access devices that are assigned to bankers.
Keys, combos, PINs, KABA codes, etc
What's the process for closing an account?
- Use appian for the closing process.
- Enter reason for closing account, outstanding items, if new account has been opened etc.
-Restrict the account.
What is your drawer limit?
$3500
What is Reg E? How do you file a Reg E dispute?
Reg E requires banks to act immediately when a customer disputes a transaction.
To file a dispute, call the OneCommerce line
What are three examples of how you can safeguard customer information?
-Keep customer information off your desk.
-Lock your computer when you leave your workstation.
-Shred sensitive information.
-Secure customer information in locked cabinets or drawers.
What is the limit for wires made via video appointment?
$500,000
What does CRA stand for and what does it mean for the customer? Point to the public notice in our branch.
Community Reinvestment Act
This regulation prohibits discrimination with regards to credit or loan applications by financial institutions and protects individuals in low to moderate income neighborhoods who are denied credit services.
What's the process to allow a customer access to their SDB?
-Bankers must enter the names of all individuals who enter the SDB in TCS and have them sign the access slip receipt.
-Compare signatures to the SDB contract on file.
-Take the printed and signed slip with you to the SDB area to ensure you are granting the customer entry to the correct box.
How long can a foreign currency order remain at the branch?
Three business days.
What is the limit for wire transfer requests made via the phone or the CONNECT App?
$0 !!
Customer must visit a branch or schedule a video appointment.
What are two acceptable reasons for placing a Reasonable Cause hold?
-Check is postdated or has a stale date.
-Check contains inconsistent information.
-We have confidential information that indicates the check may not be paid.
-We were told the check was lost or damaged.
What are the 5 types of Reg CC holds that can be placed on a deposit?
Large deposit
New account
Previously returned
Reasonable cause
Repeat overdrafts
What is Reg B? How do you properly document it in Originate/Branch Connections?
Reg B is joint applicant consent.
In Originate you would select Yes in the dropdown box and read the Notice of Intent to apply statement to all borrowers applying jointly.
In Branch Connections on the "Comments to Underwriter tab" input the following confirmed joint intent on MM/DD/YYYY. Then have both applicants initial in the intent to apply as joint box when the application prints.
What is an example of 3 times you should give out the required disclosures for personal deposit accounts?
-Adding a new signer, A request for written information is received, A new account is opened, Account type is changed, etc
What are the call back procedures for wire transfers made via any channel other than in person?
Call the customer back at the number on file, work with a manager to verify when the number was last changed, record the number in Appian and attach a printed copy of the email and any supporting documentation. If the customer cannot be reached you must refuse to initiate the wire.