PRIVACY
Who is the privacy officer and backup privacy officer?
Renee Leonard
Mona Holmquist
What does KYC stand for?
Know Your Customer
How long of a hold is required for a cheque drawn on a Canadian financial institution in Canadian dollars?
4 business days plus the day of deposit.
What does the abbreviation FATCA mean?
Foreign Account Tax Compliance Act
If you are away from your workstation for a non-extended period of time, what do you do?
Lock your computer
What are the 3 places where we can obtain a copy of the Scotiabank Privacy Commitment?
1) Scotiabank Website
2) All companion booklets
3) Intralink>Links>Resources>Customer Information Centre>Privacy Commitment>Privacy Agreement
What are 3 common ID's acceptable for the single process method of KYC?
1) Drivers license issued in Canada
2) Canadian Passport
3) Permit Resident Card
4) Indian status card
5) Foreign Passport/Driver's License
6) Nexus Card
7) US driver's license/permit resident card
How much is the fee to cash a Federal government cheque?
We cannot charge a fee.
What change of account ownership for a personal client would require FATCA to be completed?
1 - New Joint holder
2 - New Power of Attorney
3 - New beneficial owner
When are we as employees able to access our own customer profiles?
NEVER!!!
Individuals have the right to access the personal information we hold on them. What would be considered a non-routine in nature request?
1) Sales builder notes
2) TLS print out
3) Mortgage transaction history found in EDRR (not the statement) client doesn't receive this one in the mail
When completing KYC authentication if you are not satisfied with the answers or documents presented what is your next step?
Escalate the matter immediately to the branch manager or supervisor who will determine the validity of the documents presented and conduct additional KYC authentication where warranted.
What form do you complete when you decline to open a personal deposit account or cash a federal government cheque?
Written notice of refusal
What changes to non-personal client would require FATCA to be completed?
1- Nature of business
2- Country of partnership formation/incorporation
3 - Country of address
Which is the best branch in Sask North?
MELFORT BRANCH!!!!
What 5 steps are required if a printed copy of a customer profile is requested?
1) authenticate the cx
2) Ensure the correct cx profile is selected
3) Use only the "print" button on the CIS profile
4) Double-check if is the correct profile before giving out.
5) Be sure to place in the locked recycle bin (extra copies)
When taking telephone instructions from a customer what process must you follow and how is it completed?
Complete a Remote KYC through CIR platform.
What information can be located in the Customer Information Centre?
1) Day to Day Companion Booklets
2) Day to Day Banking brochure
3) CDIC brochure
4) Prohibited Conduct brochure
5) Business Banking fee guide
6) Customer Rate bulletin
7) Power of Attorney brochure
True or False:
The bank is exposed to CRA regulatory risk, possible penalties of $5000 for each missing e form and reputational risk.
TRUE
How long do we have to respond to a non-routine request from a client?
30 days
What are the 3 steps to be taken should you be made aware of a privacy breach?
1) Advise your branch privacy officer or immediate supervisor
2) Take steps to contain the event
3) Follow the Reporting a privacy event job aid
Marcus and Maria visited the branch to discuss what was left owing on Maria's SPL. A week later a payment has gone through and Marcus and came back to the branch to get the payout amount of the SPL. Can you give him this information?
No, only if Marcus has POA without restrictions would he be allowed to get this information.
When a personal reference is being used to confirm the identity of a client for account opening purposes. What form is required?
Record of Personal Reference for Account Opening is required. (Form number 1112718)
What is the process of handling clients who are US persons but are missing their US tax information number (TIN) for new clients and for existing clients?
New clients - do not onboard, request they return with their US TIN and complete written notice of refusal to open account.
Existing clients - Complete account opening, follow procedures to complete and submit the e form with nine "0" for the US TIN which they must provide within 30 days.
What are you to do when you arrive at the branch and there is no morning signal out?
Leave the building and call Renee or Mona and ask the question " Do you sell Lebanese currency?"
If the answer is Yes - get help
If the answer is No -just joshing