Contractors
What is the rate basis for the policy number provided?
**Bonus: How would we code a midterm cancellation on this type of policy?
Area, term 98 - not auditable
**Bonus: CIP
Question on a MSWC with 5 or more risks, what do we do?
Review the available documents (PAS, Vendor Audit Report, Dec page), if the agency needs further details or we are unable to verify any information - Include contact questions/details in the case - reassign the case to BL-Audit-Frontend-MSWC/SFPP
If the customer advises policy is being cancelled due to nonpayment of audit premium, what do we do?
Advise of the audit premium amount due and offer to forward the PAS from Seit or Control D
IF an application is issued incorrectly by BL, what do we do?
**Bonus: if it is not in USA guidelines to handle, what do we do?
Verify if the processing error is within USA authority to handle.
Reach out in Pal for RG Guidance on where to reassign the OSC case.
**Bonus: Conference with UW for approval and/or amended policy instructions
If the agency contacts BLRC Service due to the audit premium being paid but the current term is cancelled - what do we do?
Transfer to underwriting to review for possible adverse action.
What was the payroll and rate before the CTA that processed 2/27/25?
$58837 with a rate of $97.47
For EX Mod letters from NCCI requests, what do we do?
Transfer to UW
If the application is issued, but the agency would like to know the reason for premium difference - what can we do?
Review the application, policy notes with instructions, and app quote to determine where the difference is. The application is issued per uw instructions and the application - not from the quote.
What do we need to include in a Pal Chat interaction?
Your Alias
Policy # and ofc
Question
Resources Viewed
Please review the policy provided by RG, where would the PAS be located, if the audit is unavailable what do we do?
The PAS should be in Seit for a manual audit. If the audit was unavailable we would need to check for a typing request in the BLSU Intake Tool - if the typing request is missing, we would need to contact RG through Pal Chat for next steps.
What is the policy booklet for a contractors policy?
CMP 4100
Please review the history screen on the policy # provided, where can we locate the PAS?
Bonus: Was the result of the audit an increase or decrease in payroll? What was the payroll before the final audit?
Control D
Bonus: Increase, Aud F20 reflects $175004 before the audit
If there is a request to RUSH an additional insured request & the agency contacts BLRC Service 1st, what do we do?
**Double Bonus: Name the OG that we comply with when imaging manually typed forms
2. If the Rush request is warranted & UW approval has not been provided - conference with UW
3. Type and image the form
**Double Bonus: OG 106-20
If the agency calls for the status of a location change on a contractor's policy with no status segments, and the PT is imaged with underwriting instructions, but not worked - what do we do?
Review the Contractor Location Change Job aid in sw, create a case & process the change. Check the entry day 2 to verify it processed & mark case Resolved.
**reach out to RG for assistance as needed.
Did the short rate penalty apply to the policy # that RG provides?
**Bonus: Short Rate penalty fees are not SF specific and are rarely waived, what reasons can the fee be waived?
No, the ao message indicates the business closed
**Bonus: Short rate penalty fees can only be waived if:
* the insured is deceased
* the insured closed or sold the business
The Caller wished to file a complaint on a current audit vendor, what can we do?
Reassign a case to production underwriting. BL-Audit-FUND
What is the policy booklet number for a WC policy?
Bonus: what section/page mentions the short rate penalty fee?
FP 8100.3
Bonus: Page 7 of the PDF, Section 3 #2
The short rate penalty fee will be no less than min premium plus the results of the final audit
The agency requests assistance with a loss run due to the PCUR tool errors, what do we do?
Assist the agency with the Loss Run using the Macro on the most recent policy term (even if it is cancelled flat- claims chain forward at renewal).
What resource do we use if the agency requests a midterm payroll quote?
**Bonus: What date do we use on the quote entry
Prorata Calculator and the WC Payroll job aid.
**Bonus: Payroll is always changed on the flat date.
In viewing the history screen, the application was issued as an app decline. Verifying this is the case through policy notes, how will the audit be processed?
SFSA - The estimated payroll on the submitted app is prorated by production partners. There is no audit report to share with the agency for app declines - only the PAS
What coverage is listed on line 15?
Under/uninsured Subcontractors payroll.
What are class codes 9887 and 5022 02 on the policy number provided? What resources would you use?
9887 Sch Rating
5022 022 Masonry NOC
Dec page, WC Description table, Nonpayroll class codes page
If the agency is requesting a coverage summary for a contractor's policy with 612 ai's what do we do?
Reassign the case to BLSU, the system will not produce a dec page if the policy has more than 600 ai endorsements (can be a combination of waivers and ai forms)
Policyholder wants to file a complaint, what can we do?
If the ph has a complaint regarding claim handling, agency interactions, discussing matters with the ceo, or sending feedback to CCC - Warm transfer call to ECC Retention
If the agency would like to dispute the results of the audit, what can we do?
Direct the agency to the Disputed Audits link in BLRC to see if the concern is eligible for a dispute. Advise that the agency can submit the dispute with documentation through the PCUR Tool