Repudiation clauses
How can we determine if someone was driving whilst unfit through drugs/alcohol?
We will need confirmation from the police.
What is the factor reserve for storage and recovery?
£290
What is the total loss category on a fire where we don't need further inspection?
A
When should we apply for a police report?
When we have exhausted all other routes.
What is a mitigating factor?
Factors on a claim which could lessen the gravity of the repudiation.
What is the cost for instructing Rvalidate and they complete a CM call?
£144
What does MIAFTR stand for?
Motor insurance anti fraud & Theft register
What do we use Copart for?
Collecting vehicles for salvage, reduce police S&R charges if we are unaware of vehicle condition.
On what page in the policy booklet is the clause for leaving keys in the vehicle?
31 - under general conditions - theft claims.
What is the cost of an ECU read?
£210
When do you raise an IQ on a claim?
At the very end, this should be the last step before sending for settlement.
What is the value of a vehicle determines it to be a high value?
Any vehicle over £15,000
What is the repudiation process?
Handler refers to STN -> STN reviews and agrees -> Handler sends letter and set workplan to TL to bank savings -> PH sends in appeal letter and STN reviews -> If repudiation still stands, complaint raised to CRD -> If CRD still agree and PH not happy, it's sent to FOS.
How much is a Key read?
£150 plus VAT
When should you update MIAFTR?
If the vehicle is unrecovered or confirmed total loss.
Name 3 different reasons why vehicles are stolen.
Stolen to order by gangs, stolen for parts, to be shipped to another country, financial gain, cover story for drink driving, to be used in a crime and not be traced, family disputes.
Can we repudiate a claim for having no MOT?
Yes, but this depends on how long overdue the MOT is. A few months out we would deduct 10% off the vehicle value. But if the vehicle has not had an MOT for over a year then that could be seen as deliberate and we would repudiate for car for your vehicle.
How much is a standard Hoopers inspection?
£82.80
What is the limit for alcohol in blood in the UK?
80ml
Name 3 ways vehicles stolen?
Keys stolen, Turbo decoder theft, Relay theft, Key cloning, OBD compromise, ECU replacement.