August Jeopardy

SET

100

"Yes, we have a promotional CD at 4.5% APY" What is wrong with this statement?

You must do the Annual Percentage Yield disclosure, not just say APY.

200

Before you discuss any rate, lending or deposit, what do you do?

The client has to give you the zip code so you are pulling rates in the right area. 

300

"I can't open a CD over the phone" How can we positively position this statement

I would be able to assist with getting an appointment scheduled for your local branch so that we can get the CD opened for you, which branch do you prefer to do to?

400

What are the two things that need to be verified within the first 10 minutes?

Email & Phone Number

500

Can you do any form of maintenance for a client prior to making them aware of the maintenance you are doing for them?

No

Everyday Banking

100

How many owners can be on an account?

A maximum of three owners are permitted on all deposit accounts; however, Virtual Wallet accounts are limited to a combined maximum of three owners and beneficiaries.

200

What options do we have for a joint credit card application?

There are none, PNC no longer accepts joint applications for credit. The only option would be to add a authorized user, the big thing to highlight is the authorized user would not see that account in their online banking.

300

How long does a check stop payment remain in place for?

6 months

400

Can you look up the CD transaction history for a client?

Yes, through host, CI34

500

How do you change a clients statement preference or see what preference they currently have?

The client has to change to online statements on their online banking. However if you are checking for the current option selected for the client or to do any changes for paper/ braille/ or dual statement you would go to transaction history & check options. 

Product Knowledge

100

How many accounts can you link to a VWPS Spend Only account? 

8 additional consumer checking, savings or money market accounts

200

How much is the non PNC ATM reimbursement on all 4 types of VW accounts? 

VW (None), VWP (5) VWPS (10), VWST (5)

300

What type of accounts can you not link to a VWPS Spend account?

Another virtual wallet, custodial accounts, guardianship accounts, rep payee, estate, sometimes trust. 

400

Funds availability: It a client deposits a check for $200,000 when will those funds be available if no extended hold is placed? 

Day of deposit: Initial $100 available

1st Business Day: Additional $125 is available

2nd Business Day: Deposit is fully available

This is for deposits $50,000 and above. 

500

How long does it take for an account to from inactive to dormant?

6 months to go into inactive, an additional 12 to go dormant