Guest experience
What does DFC stand for?
Dynamic floor coverage
Name the four core fabrics in womens pants and an example for each fabric.
Nulux - Fast and free, bace pace
Nulu - Align, Groove
Luxtreme - Swift speed, Tightest stuff, All the right places
Everlux - Wunder train, Invigorate
What are the 4 core functions we design for? and name a product in each function.
Train, Yoga, OTM, Run
Name the3 different in seem lengths of the pacebreaker short
5", 7", 9"
Name 2 OTM shorts in mens.
City sweat short
At ease short
Bowline short
Commission short
What does ACE stand for?
A - Attend to the unique needs of each guest
C - Create opportunities for the guest to experience the product
E - Encourage the guest in their decision to buy
What is the difference between Silverescent and No stink zinc.
Both inhibit the growth of odour-causing bacteria on the fabric.
No stink zinc is an invisible treatment of zinc pyrithione that is topically applied to a garment
Silverescent 99.9% pure silver is permanently bonded to a Nylon yarn, so it never wears or washes off
Name 5 products that are made with Everlux fabric.
Wunder train tight
Invigorate tight
Wunder train short
Invigorate short
Invigorate tank
Wunder train bra
What is the difference between the slim fit and the classic fit in the ABC and Commission franchises.
Slim fit is tapered from the knee down, whereas the classic falls straight down.
Name 4 core mens joggers.
Surge jogger
At ease jogger
City sweat jogger
License to train jogger
ABC jogger
Intent jogger
Run state jogger
What is the guest experience North Star?
We create value at every point in the guest's journey by focusing on authentic connection through technical product education.
Name 1 light support bra, 1 medium support bra and 1 high support bra.
Light support - Flow Y, Align bra, Like a cloud, Free to be serene, Free to be LL
Medium support - Energy, power through, Wunder train, Invigorate
High support - Air support, Enlite, Energy HS
Name 3 products that we have experienced supply issues with due to TikTok? and name at alternative we could suggest for each?
Everywhere belt bag
Define jacket
Groove pants
Name 3 collared shirts in mens.
New venture LS
Airing easy SS/LS
Commission LS
Evolution SS
Snap front performance polo
What is the feature on some of our mens tops that is located on the back at the base of the neck.
locker room loop
1. What are the 3 benefits of a GP and when would you share each benefit with a guest throughout their journey.
2. What is required for a GP to be valid and contribute to our weekly %
1. Benefit of size check (floor)
2. Benefit of product notifications (fits)
3. Benefit of receipts (cash)
* Need Name, email and tick, tick, tick.
A guest is looking for a high sweat relaxed top. What options do we have available for her in store?
High neck run franchise
Train to be franchise
Name two franchises within womens tops that have a seamless construction.
Ebb to street
Swiftly
A guest is looking for a new training top and has already owns a MVT but is looking for something different.
What 3 tops would you suggest and how would you difference them to the guest?
Relaxed fit train ss
Drysense ss
Fast and free ss
Textured train ss
What are the 3 different underwear options in mens and name a feature of each?
Built to move - Powered by slick and supportive Luxtreme™ fabric. Bonded hem around thighs prevents ride-up.
Always in motion - Super soft modal fabric. Naturally breathable.
Rapid vent tech - Powered by seamless construction, the waistband and pouch stay in place and won't dig in.
What is the why, how, what and where of guest experience.
Why - North star
How - ACE
What - SOF
Where - DFC
What is the SOF equation?
Feeling your best is a sensory experience made up of,
Human experience + Product = sensory experience
Name all 6 of our core loose performance shorts, including their in seem and rise.
*remember some styles have variations
Speed up HR 2.5"
Speed up MR 4"
Hotty HR 4"
Track that HR 3"
Track that MR 5"
Tracker LR 4"
What are the three differences between commission pant and commission golf pant?
Abrasion resistant
Ventilated gusset
Water resistant
What is an OOM?
The Out of Mind liner is made from quick drying mesh fabric. Has a built in pouch for support. No bounce foam pocket.