August Team Meeting Jeopardy

Vehicle License Recovery Fee

100

The date the Vehicle Licensing Fees released on POS for AL, AR, MI, MS, NJ, OK, and TN?

What is August 6th?

200

True or False: The Vehicle License Recovery Fee will not show as a separately stated charge on the customer contract.

What is False

300

The cost of the VLR on a pick-up truck in Kansas

What is $7.00?

400

License Recovery Fee in MD?

What is $0.00? MD does not currently have this fee

500

The customer is renting a One-Way Trailer from Arkansas, they paid how much for their Vehicle License Recovery Fee?

What is $0.00? VLRF is only on Truck Rentals

Todays Meeting

100

Listen Intently, Not........

What is Passively?

200

You've completed 796 Chats, how many forms did you finish?

What is 796?

300

CET and Managers utilize this information for direction with their agents, particularly new ones.

What is CET Data?

400

What makes the greatest teams?

Being There For Each Other!!!

500

VLC Reporting will be handled by

What is the CET Data Team?

Hitch

100

Bike racks can hold up to this many bikes

What is 5?

200

You would make this type of reservation for a hitch removal; be specific

What is an install only reservation with a notation that it is a Hitch Removal

300

Name the two most common receiver hitch sizes

What is 1 1/4" and 2"

400

This part sends a signal from the towing vehicle to the trailer system, to assist in slowing the load.

What is a Brake Controller?

500

Below this dimension, U-Haul requires a sliding Fifth Wheel to be mounted; be specific

What is below an 8 foot truck bed

U-Box Difficult

100

If a customer wants to transfer their U-Box container to another entity is this something U-Box operations handles?

The customer would need to reach out to the traffic office where their box should be. They can initiate the transfer to another location. 

200

What is that called when a customer agrees to transport a U-Box container that does not contain their personal belongings?

What is Load Share; is a service where customers are given a special to transport a U-Box container toa location within the route of their destination. There’s no agent action required. The customers should contact Load Share directly at 623-738-1146 if they have questions.

300

What is the time frame that is in play for changing the destination of shipment?

Traffic can discuss this with the customer,it is based on the shipping company, driver, destination, and other factors.

400

If a customer is upset and wants to speak to someone about their lost U-Box container, can operations handle that?

No, take notes, and submit an IM to attempt to contact the location, if no answer, then Traffic is an alternate contact. The customer will talk to the location/MCO, and the location/MCO will then contact operations if they are not able to locate the box.

500

If my customer has a One-Way truck rental, can they get 1 month of free storage with a U-Box container?

Yes, They Can!!!!!!

Earn your Medals

100

Paris has hosted the Olympic Games this many times

What is 3? (1900, 1924, 2024)

200

This Winter Games hosted the historic “Miracle on Ice” hockey game between the U.S. and the Soviet Union in 1980.

What is Lake Placid, NY?

300

The most decorated Olympian of all time.

Who is Michael Phelps (28 Medals)

400

The first modern-day Olympic Games were held in Athens Greece in this year

What is 1896?

500

Helping to set a world relay record, and earning four gold medals, this track and field athlete shocked the world in 1936.

Who is Jesse Owens?