Partner Updates
When does open enrollment start for Health Benefits?
8/4
What are the 5 key moments?
Warmly Greet Customers
Offer For Here Ware
Craft Beverages w/ Message on Cup
Direct Hand Off
Clean Lobby and Condiment Bar
I won baristas championships and was Runner Up at the Area Level
Eddie!
How Many Clicks do we make with the new salt dispenser to generate 2 salt packets?
1 Click!
What New Area Of Operation is launching
Communication and Reporting
What are we completing between 8/4 and 9/7?
Performance and Development Conversations
Most stores will see an increase in labor between the hours of?
3 and 9pm
I once worked as a School Bus Driver
Jess!
When do the new salt dispensers launch?
8/15
What 2 Subjects are covered under the Communication and Reporting Area of Operation
Reporting Systems
Retail Communications
When do we start having our PDCs with Dave?
8/25
What is the Green Apron Host Cycle?
Welcome
Connect
Anticipate
Delight
I worked at Home Depot for 16 Years
Christina!
What 2 drinks are we removing in August as a certain beverage ingredient is getting removed?
Caramel Apple Spice
Steamed Apple Juice
How long is the retention time of emails with the new updates
30 days
What new tool is coming to help address performance and workplace challenges with confidence?
Role Journey & Documentation - Performance Accountability Page
Name our 3 Service Expectations
Welcome with a smile
Learn Names and Orders
Thank with Eye Contact
I grew up in Anaheim and Riverside, and have lived in Hemet since 2009
ASH!
With the updates to the concentration of our refresher bases how many liters of refresher base will one box make?
2 liters
When is the final lock of the Store Health Pyramid before it retires?
8/26
What is the new "Workplace" Called?
Viva Engage
What is our customer service standard?
We warmly acknowledge every customer, engage with kindness and make every moment right.
Binkx Monsoon
Little Monster von FluffyBottom
What color caps will the 8x refresher base have for the first 6 months to make them easy to identify
RED
Name the steps to view Call Offs inputted by the SSV on the playcaller app when on Partner Hours
To view called off shifts in SPH, go to:
SPH > Daily > Time Off Request > Request Calendar > Select Day > Click Partner
Look for the comment: “Call Off from Play Caller – Sent to Shift Marketplace.”