HOUSE RULES
SOFT SKILLS
PITCH
PRODUCT SKILLS
RELATIONSHIP
100
How do you check in / check out
Call Mack from Store Phone and/ or leave a message
100
What are the 3 characteristics needed to be successful in this job ?
Attitude Work Ethic PITCH
100
How do you greet a customer ?
Welcome to Best Buy/ Frys, what brings you in ?
100
How many devices can you connect with a Voyager ?
8
100
In case of an urgent question, who do you call and in what order ?
MACK NICK STEVE
200
What is our Dress Code ?
Black Shirt and Black Slacks and Dress Shoes
200
What is the purpose of GroupMe ?
To motivate , stay connected, share best practices in the team
200
What is the Clear CLAIM?
No Contract No Limits No Activation No Installation No More BUNDLES / More Value
200
What are the 3 main Operating Systems in tablets ?
APPLE iOS ANDROID MICROSOFT WINDOWS RT
200
What is the best way to gain BLUE SHIRT mind share ?
Help them reach their revenue target for the day
300
How much time do you have to enter in a sale ?
72 hours
300
How many pitches do you need to make on avg. to get 1 sale ?
7
300
In one sentence , pitch CLEAR to someone looking at a router ?
Best Buy sells a router and a modem together let me show you how it works.
300
When should you use SALES OE ?
1.WHEN BEAST IS DOWN /ERROR 2.ADD A LINE 3. WHEN BLUES ARE BUSY WITH REGISTER.
300
What financial incentives can you offer BLUES to make CLEAR Sales ?
NOTHING
400
What day of the week must you submit a time card ?
BY 10 PM CST SUNDAY NIGHT
400
Cowards Never START The Weak Never FINISH WINNERS NEVER........
QUIT
400
In one sentence , pitch CLEAR to someone in DVDs/CDs
What if I told you that for the price of 1 DVD you can have every DVD in the WORLD !!!
400
What do you enter for the credit check in BEAST. i.e. - DL, SSN, DOB ?
DUMMY INFO with the exception of year of birth.
400
How do you build rapport with a BEST BUY Manager ?
Ask them what their mission is for the day and how do you fit into the mission ?
500
What is our time off request policy ?
2 weeks in advance. NRAE must find replacement for anything shorter
500
Who said this - "We are what we repeatedly do, excellence , then is not an act but a habit"
ARISTOTLE
500
What are the 4 FACTORS OF IMPULSE
Law of Avg. Keeping up with Jones Sense of urgency/ Fear of Loss Indifference
500
A customer asks you what kind of speeds do you get from CLEAR. In one sentence, explain this to the customer
Speeds are uncapped on our BEST PLAN of $49.99 let me check to see what speeds I can get for you.
500
Its important to build relationships with CUSTOMER, OTHER VENDORS in store, BLUE SHIRTS. Rank them in order.
1.Vendors. 2.Blue Shirts 3.Customer
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