N.T.A(GUESS ALL ABR WIN GAME)
This ABR. used to report a wire down.
What is WRDN ?
Lights turn on in the living room of the house, but they do not turn on in the kitchen.
What is PART?
What action do we take if BP was billed for the cost of a vehicle time using this notification.
Issue a TAMB.
What indicates the jurisdiction of the account and the ability to pay by check.
Quick Pay Code (QPC)
This is another term for a "Start Request"
What is a TURN-ON ORDER?
This ABR. is used when a tree is touching the service wires that connect from pole to pole.
What is TRIM?
When BP calls about emergency that they are not currently at or When there is no connection object associated with an account.
What is a GENERIC WORK ORDER?
What is it when Connecting wires or other instruments are used to bypass a meter recording device.
Service Diversion
What is issued to provide the amount that must be paid in order to avoid disconnection or restore service?
Reconnect quote.
The Process of receiving the Name, Address, Phone Number, and Social Security before giving information about an account.
What is VERIFICATION PROCESS?
This ABR. is used when there are missing payments, overpayments, or refund requests associated with payment credit.
What is IRPC?
When a customer is going through an Electrical Outage/emergency we ALWAYS advise the customer to...?
What is TURNING THE BREAKER OFF?
What action do we take when BP has been approved for net metering and ask where they are in the process.
Refer BP to solar company.
What is a ticket created for another group within the company to resolve issues or process transactions that cannot be done by the CCR.
Notification
Leads are forwarded to the Lighting Sales Desk, and they will handle the request from there.
What is NEW LST OPPORTUNITY
This ABR. is used to investigate a zero dead meter when it is indicated.
What is IVZU?
"There is a wire hanging down! Can somebody come out and check this out?" What EMERGENCY is this?
What is a WRDN?
What action do we take when the BP has inquiry about solar permit or questions about application paperwork.
Create activity/contact with high priority
What is a unpaid debit on an account that has had? no payment activity for 120 days.
Write off
Is an emergency work order that issued when an account has been disconnected due to an emergency or hazardous situation.
What is a RCEM?
This ABR. is used when the electric device number in the system does not match the device number at the location.
What is CMTR?
When gas is blowing, leaking, or the line is broken. These emergencies are transferred to what department?!
What is the INWM?
When BP is requesting specific solar credit information/remarks should include detailed questions on net generation revenue/for ETI customers what notification is issued?
INCR notification.
What is it when a customer is generating electricity using solar power and the net meter registers the outgoing or generated power versus the incoming or purchased power from Entergy.
Net Metering
Issues that can be resolved within 1-3 minutes should be handled by the frontline CCR and should not be transferred to THE...???
What is MYENTERGY QUEUE