WHO?
We are required to authenticate this person before providing any information
Who is any caller?
Any FP's employment status will either show active or this
What is terminated?
This system is used to verify the FP's pin
What is ERSC, mainframe, utiq?
We authenticate the FP for this reason
What is to confirm the identity of the caller and protect customer interests?
An FP is transferred from the sales desk who confirms they verified the caller's name. Do we have to obtain the pin number?
What is yes?
This person can be provided information on any case
Who are Managing Director, Manager of Financial Services, Operations and Control Manager
This part of the insured's name is required
What is the last name?
Who is everyone?