Careers
List 4 tasks a Lube Technician may be required to perform
Oil change, Tire rotation, Replace wipers, Replace bulbs, Replace filters, Lift a vehicle, State inspections, Tire balances, Fluid flush services, Fluid top off services, minor warranty repairs
Job experience is required to take these tests.
ASE
RO stands for what?
Repair order
Documentation is used to safeguard you and your employer against what?
Liability
What does the acronym ECM stand for?
Engine Control Module
List 4 tasks a Line technician may be required to perform
Brake repair, Suspension repair, Diagnostics, Power train repair, Warranty recalls, AC work, Electrical system repairs.
This ASE test is required to be recertified every 3 years
Electrical vehicle safety awareness
What are the 3 main pieces of personal customer information that are on a Repair order
Name, Address, Contact information
When a vehicle arrives for service, What should the service advisor document about its appearance?
Any Scratches, Dents, Paint damage, Rust
What does DTC stand for
Diagnostic Trouble Code
List 3 tasks a Service advisor may perform
Greets customer, Writes a RO, Communicates to customer, Acts as a cashier for customers paying with card,
Which ASE will be a certification requirement for Auto 2?
Entry level G1
What is one of the three common fees that may be charged to a customer for repairs?
Waste disposal fee, Shop supplies fee, Tire recycling fee.
What is the definition of Liability
The state of being responsible for something
A system of pay in which the technician is paid by the job.
Flat rate
When a parts specialist says a part is on backorder, What does that mean?
The part has no immediate ETA. The part may need to be produced first due to insufficient supplies for demand.
Why are technicians required to recertify electrical vehicle safety awareness more often?
Advancements in electric technology. Safety practices must be kept up to date
This must be obtained from the customer before starting any work beyond the initial estimate. Failure to do so can lead to liability
Authorization
What are 3 effective ways to document a vehicle?
Written documentation, Pictures, Videos
What does OBD stand for?
On Board Diagnostics
List 3 aspects of a Car Sales persons job
Greets customer, Stays up to date on new vehicle models, Files paperwork, Negotiates vehicle prices with customer, Performs test drives with customers, Informs customer of features on a vehicle
A technician with this type of certification is authorized to work on a specific brand of vehicle.
Dealership certification, Manufacturer certification
(Manufacturer)Certified
What are the 3 C's of a RO. Ie: What 3 things must the technician do upon receiving a customer concern?
Concern, Cause, Correction. Confirm or deny the concern, Find cause of concern, Advise what is needed to correct the concern.
Detailed documentation helps a mechanic justify this to the customer.
Repair cost, Diagnostic cost
The term used to describe the mixture of air and fuel in an engine
Air-Fuel mixture/ratio