Auto ILR

PTL / ETL

100

True of False? 

Run IOT regardless if vehicle populates as a PTL or ETL.

FALSE

200

What is the next step if tow facility does not accept a verbal release and requires a signed release?

If facility requires a signed release, ask customer to go to the tow yard as soon as possible.

300

How many business days are allowed if customer needs time to gather belongings before moving their vehicle?

Provide the customer the last day for storage. (Normally storage owed is 1-2 business days. The maximum we will pay for storage is up to 7 days from the Date of Loss.)

400

True or False ?

You need to send a Staff Estimate Assignment after setting up a Salvage Assignment.

FALSE.

Sending the Automated Salvage Assignment will initiate the Automated Staff Estimate Assignment. A separate assignment for a staff inspection is not needed.

500

Where is the Last Day Storage Field located?

The Last Day Storage field is located on the Vehicle Damages tab in the Damage Information section for the associated vehicle.

Driver ID

100

Why do we establish Driver ID when establishing liability?

Surcharge Evaluation 

200

When will a claim handler be prompted to enter Driver ID?

When liability has been established.

300

What are the options for Driver ID?

F - Driver at least 51% at fault 

U - Unknown, not listed, or a permissive user 

X - Driver less than 51% not at fault or driver deceased  

None

400

Why is it important to enter Driver ID?

This information is reported to the state and may impact the policyholders premium so Driver ID must be correctly entered.

500

Which 5 states require you to establish Driver ID?

California 

New Jersey 

New York

Texas 

Virginia 

ECS

100

Which coverages need to be documented in this section on the QFC Template?

List each Coverage and Deductible Explained:

Only coverages that are applicable and discussed. 

Do not add the whole coverage strip if coverages are not applicable. 

200

Is it necessary to read ADSP word track to the CLMT if we owe for repairs?

Yes, also document ADSP was read in the QFC template 

300

What are the three parts of the Liability Trifecta?

• Update Liability Status to Established on the ECS Liability Details page.
• Update % liable field to reflect the liability percentage assessed to each applicable known participant(s).
• Add the word "FINAL" in the FOL. 

400

Where can the "Involved in Loss" and "Airbag deployed" fields be found in ECS?

Vehicle Damages Tab

500

When does Liability need to be established?

Liability should be updated for all:

• Collision losses
• Comprehensive losses only when there is a known liable participant for subrogation potential or as outlined in the JR
• Emergency Road Service only when there is a known liable participant for subrogation potential