Insurance Definitions
The portion the insured is responsible for paying in the event of a claim.
Deductible
Comprehensive
A type of physical damage coverage that protects YOUR vehicle in the event of damage caused from natural forces like a tree falling on your car, hitting a live deer, or hail damage.
What is the minimum property damage limit you can carry in FL?
$10,000
What is the typical length of one term?
SR-22 or Certificate of Financial Responsibility
A formal submission to the DMV when insurance is required by the state due to customer negligence. This must be filed by the insurance company, directly to the state in question. The insured will pay a one time filing fee.
Collision
Pays for damage caused to your car when you're found at fault. This damage is the result of an accident where you collide with another car, pedestrian, or other thing.
What is the minimum limit of PIP you can carry?
$10,000
What are the services we can complete on our end?
Pull up a policy to view
Add/remove a driver
Add/remove a vehicle
Edit Coverage
Make a payment
Cancel a policy
Access documents to send insured copies
Assigned Risk
A percentage assigned to each insurance company in the state made up of the rejected customers who would not normally qualify for voluntary insurance under typical underwriting guidelines.
PIP
Personal Injury Protection. This is a liability coverage that pays to injuries sustained by you and passengers in your vehicle at the time of the accident regardless of fault.
If you sell your vehicle in FL, should you surrender or plates to the DMV? or Cancel your insurance first?
Surrender plates first. If you have plates (even if not on the vehicle) the DMV considers that an open registration which needs consistent insurance until surrendered to the DMV.
How do you process a payment for the customer?
Go down to the “Billing” box and you will see “Make a payment”. It will give you prompts to follow to process the payment.
To make whole again
Indemnify
Property Damage
A liability coverage that pays out to others' property based on damage you caused by hitting their car, house, or other objects they own.
10/20
What split limit does this refer to?
Bodily Injury Liability Limit in FL
$10,000 per person
$20,000 per incident
If a customer calls in looking to backdate correcting their effective dates, how do you complete this request?
Storage Plan
For people like snow birds, or deployed military personnel who need to store away their vehicle for time typically over 3 months. This is a cheaper insurance plan with less coverage while you are not driving. Depending on the state being stored, there are compliance rules with the DMV and your registration.
Physical Damage
A category of coverage that pays to cover your car in the event you are at fault. Some coverages that fall under this category are comprehensive and collision.
What are the minimum required coverages in the state of FL to legally register a vehicle?
1. PIP
2. PD
Does Progressive require a signed cancelation request from the insured in order for us to cancel the policy?
No. Even for backdating. Although you should always check with your manager in order to avoid an accidental lapse.