What's the Procedure
Existing auto customer for PA would like to change their residence address to a CO address
Transfer to CST
Current document:
Business Center - Service > PROCEDURES > ISR > Redirecting A Call > Coverage Specialist - Customer Referral Chart
Tree falls on customer's car
Comprehensive
This discount is normally for drivers over the age of 55 who take an accident prevention course, however some states do not have an age limit
Defensive Driver
9970601632031 What % of discount is EFT on this policy?
EFT% 2.0
997064867 203 1- What Liability limits does this customer have?
BI 100/300 PD 100
Customer would like to cancel their auto policy because they placed insurance elsewhere effective 04/22/22 and forgot to notify us
Send LPR for insured to sign along with proof of new insurance
Current document:
Business Center - Service > PROCEDURES > ISR > Cancellation / Reinstatement / DNOC / TERM > Cancellation Request > WrittenCancellationRequired.htm
Customer hits a tree
Collision
What is the age limit for good student discount? (Not looking at any state specifics)
Credit remains on policy until driver reaches age 25
Current document:
Business Center - Service > PROCEDURES > ISR > Credits and Discounts / Rating Variables
9970640222222- How much is the Paid In full % on this policy if they enrolled in Lump sum?
PD-IN-FULL-PCT: 9.0
997064867 203 1 - Which vehicle on this policy is a pickup truck?
2001 FORD F-150 SUPE
Customer wants to remove their 18 year old son from the policy because he is no longer living in the household
Request verification of other insurance, if not available insured can send in a request to delete operator
Current document:
Business Center - Service > PROCEDURES > ISR > AUTO SPECIFIC > Drivers Page > Driver - Delete > Change-DeleteOperator-OtherThanExclude.htm
provides coverage, by endorsement, for the expense of renting a substitute auto, or other transportatGlass under comprehensive coverageion expenses, while the insured's covered auto is disabled by a collision or comprehensive loss covered under the policy.
ETE (Extended Transportation Expenses)
In GA, what are the age requirements for the driver training discount?
Licensed at 16 years of age
Current document:
Business Center - Service > PROCEDURES > ISR > Credits and Discounts / Rating Variables
997064022 222 2- What discounts does this customer have? (4)
Continuous Insurance Discount
Good Payer Discount
Multi-Policy Discount
Safe Driver Discount
997064867 203 1-What UM /UND Coverage does this customer carry?
UM/S 50/100 UND/S 50/100 (Stacked)
On a single car policy, the insured and their spouse are separating and the spouse has been out of the household less than 90 days and they want to remove the spouse.
Attempt to reach the other spouse by phone • If unable to reach by phone, ask for an address for the spouse to be removed and send Name Removal Request (PL-11254) • If above options are not feasible, advise: • Driver must remain on policy as rated driver, or • Other spouse must call in to have themselves removed, or • They can submit a copy of the declarations page for the spouse Current document:
Business Center - Service > PROCEDURES > ISR > Divorce / Separation Situations
pays to replace a vehicle with a new model when there is a covered total loss on the endorsed vehicle, less the applicable Comprehensive or Collision deductible
New Car Replacement (Replacement Collision Coverage in non-QA2)
What are the eligibility requirements for the Digital Auto (DAD) Discount?
Enrolled in paperless, registered for mytravelers, and enrolled in intellidrive
9970648672031- How many glass claims has this customer had and what dates?
2 glass claims 11/30/15 and 06/01/18
How many cars are on this policy? 9909832931011
3 cars and one camper trailer
Customer calling in saying their spouse has passed away and would like to remove them
Verification not required, update named insured field and driver information including marital status, but it is okay to wait until renewal if causes an increase.
Current document:
Business Center - Service > PROCEDURES > ISR > Divorce / Separation Situations
Customer is hit and the other person drives off
Uninsured Motorist
How many days max can the digital auto discount be added back after the issuance date?
81
997064867 203 1 - Does this customer have FULL TORT or LIMITED TORT on their PIP Coverage?
PIP 5000/LT
Explain what Inter-policy and Intra-policy stacking is in regards to UM coverage
Inter policy stacking, stacks the UM/UND limits by the number of vehicles insured by the customer on our policy. 3 cars on the policy would be 3 times the limit shown on the policy. Intra policy stacking stacks the amount of UM/UND limits by the number of cars insured by the customer regardless of which insurance company. IE 3 cars insured with Travelers and 1 with Hagerty would be 4x the coverage total.