BILLING
First place to check for last payment made?
Consolidated Summary
Where would you look to find someone's Drivers License Number?
VINDL
If the customer doesn't have the VIN we can..?
Save as a QUOTE using year make and model
Bodily Injury (BI) pays for what?
Medical expenses
Funeral expenses
Pain and suffering of the injured party
What is our preferred method for sending ID cards?
Which payment plan requires autopay?
TMPP
The person who drives the vehicle the most?
Primary Driver
CarFax
What service helps with a flat tire or lock out?
ERS-Emergency Road Service
Whose name typically appears on the ID card?
NIN-Name Insured
SIN-Spouse Insured
Where would you check to get information about a refund?
Timeline
A tool used to estimate the annual mileage for each vehicle on the policy?
Predictive Annual Mileage (PAM)
What assumptions does EDGE require you to state to the customer?
Registered Owner
Registered Co-Owner
Registered State
Vehicle Location
Customizations
What coverage pays for a rental vehicle when the customer's car is being repaired due to a Comprehensive or Collision claim?
Rental Reimbursement (RR)
What is a document that shows the coverage and limits on a vehicle?
Binder
Where would you go to postpone a payment?
Billing Summary
A licensed individual who is a dependent that a PH is legally/financially responsible for?
Resident Relative 15-19
When adding on a brand-new car with Comprehensive and Collision, EDGE will add which coverages?
Emergency Road Service
Rental Reimbursement
Mechanical Breakdown Insurance
What coverage will cover your car if you hit an animal while driving?
Comprehensive
Additional Insured is also known as what?
A Leasing Company
What are the reasons someone would get a double bill?
Came off TMPP
Missed a payment
Late payments
Returned/Cancelled Payments
Partial Payments
Eligibility requirements for a Good Student Discount?
16-24 single male or female driver with an active status
Full-time student in high school, college, university, or enrolled in an academic home study program
B average (3.0)
What language should you ask the customer to use when saying the VIN?
Phonetic
What are the requirements of having MBI (Mechanical Breakdown Insurance)?
Be purchased or leased from a dealer
Be purchased or leased within 15 months
Have fewer than 15,000 miles
Never have been titled before
What information do you need from a Leinholder that is requesting Proof Of Coverage?
Policy Number
Name On Policy
Last 5 of the VIN