Dealer Clinic
CSI
Process
Financial KPIs
Facility
100
What are the 4 major locations in which DC is conducted by Hamer
Sharjah, Rashidiya, Shk zyd Rd and Mussaffa
100
What are all the 4 ratings of CSI
Excellent, Good, Fair and poor
100
What is SST and how many are there?
Standard Service Transactions 8
100
What is the single most important KPI we measure for Service Greeter
Turn around % from booking
100
How many technicians do we have in our branch
14
200
What is the DC schedule? Like monthly, bimonthly, QTR, half yearly and annual
Every QTR
200
What are all the Points for ratings as per new CSI?
Excellent - 100, Good - 67, Fair - 33 and Poor - 0
200
What are the 8 SSTs
Ser Initiation Appointment Rec diagnosis Repair order Work control Quality control Active Delivery Follow up
200
What are the three most important KPI for Workshop Controller
Productivity, Efficiency and Return jobs (Repeat Jobs)
200
What is total count of C parking in front of reception
10
300
What are the three main categories which DC measures
Systems, Operations and Interpersonal SkillsWhat
300
What are the major headings in VOC - Verbatim, any 4
VIN, CSI, Invoice amount, SA name, cust comments and code
300
Which are the SST which are not done from a branch level
Service Initiation Follow up
300
The more this KPI the more revenue per RO or Which KPI directly impacts the revenue per RO
GR% to PM
300
What is First name, middle name and last name of Jeewantha
Jeewantha Rajapakshe Indika
400
Which area in DC are we scoring low, every time in Sharjah
Reception & Diagnosis
400
What are all the main categories in which CSI is measured
Overall CSI, Telephone handling, SA performance, Work completed, Loyalty, Delivery & Post service, Omni bus questions
400
What is the single most important SST which impacts the CSI most
Active Delivery
400
What are the KPIs mentioned in the GOAL sheet of our daily score card (top block) any 6
Revenue target No. of working days No. of orders Revenue/RO Prd hours Booked hrs Sold hrs GR% No. of bookings/day Turn around %
400
What is the plate number of our Toyota coaster and Hiace with Emirate
AJM 94059 DXB 26917
500
What are the two areas in DC in which Shj always score high.
CRM & Appointment
500
What are the top 3 concerns of our branch as per CSI report
High Price, FRFT and Washing
500
Name the 2 most important document which you use in Reception & Diagnosis
VRF and Pre Diagnostic Check sheet
500
What is our current month targeted revenue per order
Dh.1080/-
500
What is code number for TE Honda goodwill warranty printed in the service order
H2
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