Career jobs
This Career often does general routine maintenance on vehicles.
Lube tech
What is the career requirements for an apprentice?
None. Show up to work and have a desire to learn.
An apprentice technician completely new to the industry will need to start purchasing what?
Tools
How does Hourly pay work?
Each hour you work pays you your hourly rate.
Which career would you likely find checking customer in for service?
This Career often shadows a more experienced technician
Apprentice
Are there any requirements to become a Car Salesperson?
None. But you'll a drivers license.
What tasks are Car salespeople tasked with?
-Assisting customers in purchasing vehicles
-Filing paperwork
-Demonstrates vehicle features
-Negotiates on pricing
How does bonuses work?
Completing certain tasks or goals reward you with a bonus. Such as turning 60 flat rate hours a week might reward you with $4 more per hour.
Which Career would likely perform an oil change or tire rotation?
Lube tech
This Career is in charge of the whole service department
Service Manager
How many certifications are required to become a Master Technician?
8 ASE's A1-A8
What are the main tasks of a service advisor?
-Checks customers in
-Writes repair orders
-Addresses customer concerns
Explain what salary is.
Salary is a predefined pay, regardless of hours worked. A salary of $50,000 means you earn 50k in a year split up evenly each check.
Which Career would likely do general repairs such as replacing an Alternator, Radiator or Axles?
Service Technician
This Career deals heavily with customer service often acting as a middle man between customers and the technician.
What is the typical career progression for a service advisor?
-Some are brought directly into the role with no experience
-Some are required to serve as a Lube tech for several months to gain knowledge on vehicles.
What are the task requirements of a Master Technician. (What systems are they required to know)
All systems on a vehicle bumper to bumper
Explain how flat rate works.
A job pays a certain amount of hours regardless of how long the work actually takes.
Which Career would likely rebuild transmissions?
Transmission specialist
This career requires several certifications to obtain.
Master Technician
What is the typical career progression for a service manager?
Service managers usually have served as a well experienced Technician or Service Advisor.
Explain the additional tasks a dealership Lube tech might perform over a quick lube service shop's.
-Brakes
-Mount and balance tires
-Alignments
-Simple Warranty
Explain how Commission works.
Your pay is a percentage of what you sell. 10% commission off a $1000 sale is $100 you've earned.
Which career would likely reach out to customers to improve a customer satisfaction rating?
Service Manager