Alex G. B.
Apply the Coms
The “Aye” in Team
Looks & Feels
Stuff You Should Know
100
Greeting, exchanging messages, and finishing
What are the three parts of phone communication?
100
components of a suspension system
What are springs, shock absorbers, MacPherson struts, torsion bars, axles, and connecting linkages.
100
Learn new things, share ideas and knowledge, overcome strengths/weaknesses
What being a part of the team allows us to do?
100
Clothes, jewelry, hairstyle, posture and demeanor
What creates the first impression made in any encounter?
100
Leo Tolstoy
Who wrote “War and Peace”?
200
two types of brakes used
what is disc brakes and drum
200
used to support the axles.
What is Springs
200
Spends their time bickering/blaming in lieu of being productive
What a poorly functioning team does?
200
The level of respect and trust you initially achieve
What others’ first impression of you results in?
200
the area into which the air/fuel mixture is compressed and burned
What is the combustion chamber
300
Requires clear communication, clarifying questions and summary of points
What is exchanging messages?
300
Repeating back instructions to ensure understanding
What ensures customers get what they asked for that also saves time?
300
Commitment of individual team members as well as self-discipline
What is required to be a high-performance team?
300
Remembering while at work, you embody the image of your company
What reminds you to look and act professionally?
300
I = E/R
Distance divided by time
400
nearly all late models have them
What is an antilock brake system
400
May be a very enjoyable or horrible experience
What is being part of a team?
400
Setting clear goals, empowering team members to contribute, recognizing strengths/weaknesses
What constitutes good leadership skills?r
400
Shorts, improper footwear, untucked/soiled clothing and untoward conduct
What are aspects of your person that may send negative signals to customers?
400
The sole entity responsible for your success or failure?
Who are you?
500
is used to slow or stop a vehivle using breaks
what is friction
500
The ability of team members to communicate effectively
What determines the success of the team?
500
Stepping up to perform needful work, participating in decision making and giving honest feedback
What are the traits of good followership?
500
Looking and acting well put together with a professional attitude
What causes customers to be comfortable while having you service/repair their vehicle?
500
The sole entity responsible for your success or failure?
Who are you?
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