customer relations
Interviewing a customer prior to servicing his/her vehicle is
Necessary to determine the malfunction
In which of the following orders do the strokes of a four-stroke cycle engine occur?
What is intake,compression,power,and exhaust
The technician bleeds the power steering system by
What is turning the steering wheel
Which of the following is considered the heart of the anti-lock brake system?
What is the electronic controller
The most common wire identification on wiring diagrams is ____________ coding
what is color
Used engine oil should be disposed of by
Used engine oil should be stored properly until it can be picked up by a disposal company
When checking the main bearing fit with plastigage,
What is do not rotate crankshaft
When installing a wheel and tire on a vehicle, the lug nuts should be
What is torqued in a star pattern
What would be the most likely problem if all four wheels slowly lock up while driving?
What is the master cylinder
The type of circuit that has two or more paths for current to follow
What is a parallel circuit
The service charge for a job requires 7/10 of an hour at $60 per hour, which equals
What is $42.00
Little or no increase of a wet compression test following a low/dry compression reading may indicate
What is a burned valve condition
The end of the steering gear sector shaft, which is located outside the steering gearbox housing, has splines that align to the
What is the Pitman arm
Vacuum-assist power brake units have how many reserve stops?
What is 5 to 7
If three lamps of 2, 6 and 10 ohms, respectively, are connected in series, their total resistance value in ohms is
What is 18 omhs
When filling out a work order the technician should
What is fill out any safety problems
give a clear description of what was found wrong
give a clear description of repairs made
After a wet/dry compression test, the compression reading on one engine cylinder reads 85 psi dry and 120 psi wet. This usually indicates
What is worn-out piston rings
Extreme tire wear on the inside edge of the tire tread indicates excessive
What is negative caster
A disc brake rotors total indicated runout reading should be
What is 0.005 inch or less
A 12-gauge wire will safely carry MORE________ than a 16-gauge wire
What is amperage
A common difficulty when diagnosing a concern reported by the customer is the
What is the concern is not accurately described on the repair/work order
Low oil pressure can be the result of
What is worn bearings
Camber is the
What is the inward or outward tilt of the tire and wheel assembly viewed from the front of the vehicle
A high, hard brake petal and excessive stopping distances could indicate
What is a defective power brake booster
When replacing an open (blown) fuse
What is one of the capacity of the original fuse should be used