CALL FLOW
Thank you for calling AutoNation my name is?
What is call script
less than 2 mins and 30 secs
What is handle time.
You do this when you are happy.
What is a smile?
You may receive this from your Manager after volunteering with the organization several times?
What is feedback. What you did well, what skills and strengths you showed and areas you may want to work on.
Mike M
Who is the CEO of AutoNation?
Thank you for being a valued customer.
Please stay on the line for a short survey.
What is survey?
less than 30 secs
What is wrap up?
Motivating those around you with a positive word.
Your family wants to go away on a vacation in two weeks and you have been requested to volunteer your time next week. What do you do?
Let your manager know and request time off.
Where the calls come in with the customer information.
what is call pop?
Thank you for calling ___. My name is ___. Are you scheduling a service?
What is script?
What if the first line of the script?
40% or higher
What are conversions?
A way of thinking, feeling, or behaving towards a person, thing or situation.
What is your attitude?
Working together to complete a job. Working together to meet a goal.
What is teamwork?
Christian
Who is the after sales President of AutoNation?
A-alpha
B- Bravo
C- Charlie
What is the Military Alphabet?
Number of calls taken
What is calls handled?
an uplifting, optimistic, and good- natured energy or mood that you sense from a person, place or situation.
What is positive vibes?
A safety concern
What is a safety recall?
This is what you do to prepare or to become better at something.
What is best Practice?
I'd be happy to help you.
What is commitment?
Less than 5%
What is transfer?
This word means "showing great excitement or interest".
What is enthusiastic?
What does IAS stand for?
What is intergraded Appt Schedule.
When was AutoNation founded?
what it is 1996?