AutoNation Jeopardy II

Fill In The Blank

100

_______ Skills

SOFT

200

______ Script

CALL

300

WINDSHIELD _________

PROTECTION

400

Confirm your _______ __________

VEHICLE ARRANGEMENT

500

_________ DEVELOPMENT CENTER

BUSINESS

Call Script

100

This is the verbatim for greeting

Thank you for Calling (Dealership Name) Service, this is (Name), Are you calling to schedule a service?

200

This is the verbatim for closing, must be said on every call

Thank You for Being Our Valued Customer

300

Finish the sentence, Any Additional Services or _____

Any Concerns

400

This is the minimum passing score with Call Script

85%

500

These are all 9 Points

Thank You for Calling, Happy to Help, Approximate Mileage, Additional Services/any concerns, Confirm your Vehicle Arrangement, Email Confirmation, Check In is Scheduled, Thank You for Being our Valued customer

Navigation

100

This is how you open the IAS

Book Appointment button

200

This button is next to Book Appointment, used to communicate with dealership

CREATE TASK

300

True or False, ZIP CODE is required to create a profile on IAS

TRUE 

400

This is used to write down customer concerns 

Customer States// OP Codes

500

True or False The Pop Up has to be opened manually 

FALSE//
It Populates when a call comes in

Systems

100

This is the name for our main scheduler

IAS

200

This system is used for Mazda Carlsbad

X Time

300

This is used to track time and pay cards can be found here

Workday/Navigator

400

This is used to see your schedule and adherence

Calabrio

500

This is the backup scheduler that was traditionally used until recently

CDK

Random

100

Autonation's Charitable Organization

DRV PNK

200

The location of Autonation's HQ

Fort Lauderdale, FL

300

This was the first thing to do before starting orientation is Hint: This was the most repeated phrase

SCAN THE QR CODE// SIGN IN

400

TRUE OR FALSE: YOU CAN QUOTE IAS PRICING

FALSE

500

This must be said when quoting ANY price

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